I've been haggling with Travelocity for almost three months about a flight, and I need your help. I recently booked flights from Newark, N.J., to Madrid, Spain via Continental Airlines and on to my final destination of Barcelona, Spain, via Iberia.

The itinerary that Travelocity sold me left me just one hour to make my connecting flight in Brussels to the U.S. When I arrived at the empty Continental ticket counter approximately 35 minutes before my flight, a Continental customer service agent refused to check me in because it was too late. She also told me the next flight was the following morning.

When I tried to dial the number provided by Travelocity for assistance outside of the U.S., the number would not connect. Without other options, I collect-called my fiancée in the United States and had her call the domestic Travelocity telephone number. After more than 30 minutes of international telephone calls, I was booked on the flight for the following morning.

My problem with this scenario is that I incurred a telephone bill of $378 in order to correct this situation caused by Travelocity selling me an itinerary that was physically impossible to achieve. Travelocity won't refund my phone bill. Any ideas?

– Jeffrey Grim, Boston

Travelocity shouldn't have allowed you to reserve the itinerary that you did.

If your flights were connected on the same itinerary (which they appear to be) then the system should stop you from reserving a flight that doesn't meet the minimum connect time rules. Something appears to have gone wrong, because you obviously didn't have enough time to transfer to your overseas flight in Brussels.

Travelocity also should have provided you with a number that worked from Brussels. But I think you could have prevented this from happening, too. Did you take a moment to read your itinerary after you booked your tickets? If you had, you might have noticed the short connection times, and could have asked Travelocity to fix it.

One hour is barely enough time to change planes domestically, so this is a challenge that could have been identified and addressed long before your trip.

It's unusual for an online travel agency to refund a phone bill, but in this case, I think it should consider doing so, at a minimum. I contacted Travelocity on your behalf. It apologized and agreed to refund your phone bill.

© Copyright The Sacramento Bee. All rights reserved.

Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can read more tips on his blog, elliott.org, or email him at chris@elliott.org.

• Read more articles by Christopher Elliott