LEZLIE STERLING/lsterling@sacbee.com

Angelica Bañuelos, center, a navigator in the emergency room at Sutter General Hospital, waits to learn whether she'll be needed to assist patient Gerald Crispen, left, who speaks with nurse Michelle Ravera. The navigator program is run by the Effort, a local nonprofit health care provider, in the Sutter General and Sutter Memorial hospital ERs.

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