Human error spreads far when public IT projects fail

Published: Friday, Nov. 15, 2013 - 1:11 pm

Re "Humans to blame for tech tangles" (Capitol and California, Nov. 14): Jon Ortiz is right: Humans ARE to blame when tech projects go south. But let's make sure to include all the relevant parties: media and taxpayers, who expect zero glitches in an environment of arcane rules and regulations; the state IT community that struggles to recruit those with necessary skills and against a deeply conservative culture; vendors and consultants who oversell; purse-holders who put cost above functionality; users who are unwilling to change business processes to match off-the-shelf products. The list goes on. Public sector IT projects are incredibly prone to error and require honesty, leadership, skills, courage and teamwork. These things are in short supply, no matter what organization you're in.

-- Bryan Baldwin, Sacramento

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