Re "Health site users get sales calls" (Capitol & California, Dec. 7): The pilot program blocks access to state customer service representatives. It is no longer possible to access any customer service representative by calling the state 800 number. Clicking on the website buttons refers you to insurance agents and nonprofit organizations or a county Health and Human Services representative. However, the website's HHS referral generated an error message, so I searched online to find an HHS office and did reach a knowledgeable customer service representative. But she and I were unable to resolve my issue because the Covered California website crashed. It looks like California's website has joined the ranks of the states unable to enroll customers effectively.
-- Janet Ballou, Elk Grove