Tips for deaf callers using IP Relay Service

Published: Friday, Jan. 17, 2014 - 10:10 am

Re “Rental practices hurt the deaf, advocacy group say” (Our Region, Jan. 10): Most rental offices have one rental agent or receptionist who is handling rapid-fire, multiple phone calls lasting about five minutes each. The IP Relay system, which allows people with hearing loss to communicate over the telephone, involves long gaps between responses, resulting in 20- to 30-minute calls. My heart goes out to anyone with a hearing impairment. I also suggest using the Internet to find full information, employing email and asking friend to do the initial rental calls, if possible. When using the IP Relay Service, make an appointment so that the rental agent or receptionist can give the caller full attention. People with hearing loss can also work with companies that are members of the National Association of Residential Property Managers. Association members know the importance of delivering the same information to every caller. -- Ted White, Elk Grove, president, Sacramento Delta Property Management

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