Nicole Howard

SMUD names new director of customer services

Published: Wednesday, Feb. 19, 2014 - 2:20 pm

Nicole Howard has been named director of customer services at the Sacramento Municipal Utility District, in charge of overseeing all customer-related operations, including energy efficiency and renewable energy programs.

She succeeds Frankie McDermott, who was appointed SMUD chief customer officer last month.

Since June 2011, Howard has managed SMUD’s customer operations, with services that include the utility’s Contact Center, billing and credit, field services, and revenue protection. She was also responsible for implementing operational opportunities made available by SMUD’s smart grid initiative.

The 12-year SMUD veteran also sits on the Cosumnes River College Foundation Board.

Call The Bee’s Mark Glover, (916) 321-1184.

Read more articles by Mark Glover

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