Sprint to shut Rancho Cordova call center, lay off 240

Published: Tuesday, Mar. 18, 2014 - 6:51 pm
Last Modified: Wednesday, Mar. 19, 2014 - 9:40 am

After roughly 30 years in operation, the Sprint call center in Rancho Cordova announced Tuesday that it is closing and laying off about 240 employees.

Employees were told that their last day would be March 25 and they would be paid through April 8, according to Sprint Corp. spokeswoman Caroline Semerdjian in San Francisco.

“It’s shutting down entirely,” she said, as part of the wireless company’s nationwide series of cost-cutting moves announced in January. Another 400 call-center employees near Orlando, Fla., were also told Tuesday their jobs are ending, as well as 200 at a third call center in Overland Park, Kan., the company’s U.S. headquarters.

Semerdjian said the 240 employees in Rancho Cordova were allowed to go home for the day following the news. Beyond their final paychecks, they will receive additional pay and benefits, based on length of service.

Last summer, Sprint was acquired by Tokyo-based SoftBank Corp., a telecommunications company, in a $21.6 billion transaction. Sprint, which focuses on wireless plans and Internet service for some 55 million business and individual customers, also operates the Boost Mobile and Virgin Mobile subsidiaries. The layoffs were announced as ways to improve efficiency.

In addition to shuttering the three call centers, the company is also closing 55 retail stores nationwide, said Sprint spokeswoman Melinda Tiemeyer, in an email. The locations were unavailable, she said, because not all stores had been notified.

The number of U.S. layoffs had not yet been tallied, Tiemeyer said, but nearly 85 percent of employees would be retained through job offers in other parts of the company.

As recently as 2010, the Rancho Cordova location was in the midst of hiring for 125 positions, with salaries starting at $13.94 an hour.

Rancho Cordova Economic Development Director Curt Haven said he had not been officially informed that Sprint was leaving its 3068 Kilgore Road offices.

“We are disappointed to learn that Sprint has left,” Haven said, saying the company had been a good corporate neighbor.

“We’ll reach out to them, to see if we can help with employee assistance programs, so these Rancho Cordova employees can get support,” Haven said.

Call The Bee’s Claudia Buck, (916) 321-1968.

Read more articles by Claudia Buck

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