Phone system upgrade to affect Sacramento’s 311 calls Friday night

Published: Thursday, Jul. 17, 2014 - 3:19 pm

Sacramento residents calling the city’s 311 Call Center on Friday night could encounter longer-than-expected hold times or a busy signal as the result of a phone system upgrade.

The upgrade is expected to affect 311 calls between 6 p.m. and shortly before midnight, according to city officials. During that time, all city phone lines beginning with the “808” prefix will be out of service. As a result, people are advised to call 311 from within city limits, or (916) 264-5011 from outside the city.

Residents and business owners will still be able to submit service requests online by visiting the city’s website,, and submitting a request directly or by downloading the Sac311 smartphone app for future use.

Call The Bee’s Cathy Locke, (916) 321-5287.

Read more articles by Cathy Locke

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