Tony Gutierrez / Associated Press file, 2007

Southwest

Poll: Was Southwest correct in asking customer to leave flight after tweet?

Published: Thursday, Jul. 24, 2014 - 11:22 am
Last Modified: Thursday, Jul. 24, 2014 - 11:30 am

Read the background and then answer this: Was Southwest Airlines correct in asking the customer to leave his flight over his tweet?

Here’s what happened: a Minneapolis man and his two children were asked to leave a Southwest Airlines flight in Denver after he tweeted about a boarding disagreement.

Duff Watson says he has priority boarding because of his “A-List” customer status. But a gate agent didn’t allow his two children, ages 6 and 9, to board with him Sunday on a flight to Minneapolis.

WCCO-TV reports Watson says he tweeted that the gate agent was rude and that his family was asked to leave the plane after reaching their seats. Here’s what he tweeted:

"RUDEST agent in Denver Kimberly S. Gate C39, not happy @SWA."

Watson says the agent felt threatened and that his family could not return to the plane until he deleted his tweet.

The family was eventually allowed to re-board. Southwest said in a statement that it is reviewing the matter.



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