Re "Social Security's computers still broken" (Nation/World, July 24): Most large, complex computer projects are troubled by poor productivity and budget overruns. Large projects must be initially planned in progressive tasks with clear performance objectives and with the commitment of capable managers from both government and outside consultant. Both must jointly track progress and create change orders when required.
Truth be told, government rarely covets solutions. Emphasis is placed on re-election or holding a position until retirement. In government, it's not what you do that's as important as what you say. Image is everything.
-- Robert Reark, Granite Bay