Travel Troubleshooter

Q: I've been having some problems with an airline reservation and was wondering if you could help me. I recently had to cancel a reservation I had made through Travelocity.

Q: I hope you can help me persuade Marriott to live up to its commitment. My wife and I are being relocated to the Washington, D.C., area for her work.

Q: I just returned from London, where I had a reservation at the Park Hotel. I had booked the room through Hotwire.com, and was very disappointed with the way things turned out.

Q: I'm having a problem with a travel insurance claim. We went on a Celebrity cruise to the Mediterranean more than a year ago.

Q: I need your help with a Disney vacation that turned out to be a disaster. My family of four joined my sister's family and our mother at Walt Disney World recently.

Q: I'm having refund trouble with an airline. Last year I had to cancel a Lufthansa flight I had booked through Expedia because of a death in my family. The ticket cost $303.

Q: I have a car rental predicament and need your help. My friend and I recently reserved a car through Dollar Rent a Car in Austin, Texas, using Hotwire.com.

Q: We've been ripped off royally by an Internet travel agency. My husband and I took a trip to Grand Cayman a few months ago for our fifth anniversary.

Q: We bought five tickets for a family vacation in Tanzania through Cheapoair.com. A few months later, we found out our daughter would be starting a new job and couldn't make the trip.

Q: I made a huge error when I was making a reservation through Ramada Inn's Web site, and I need your help fixing it.

Q: I recently bought airline tickets to Europe on Expedia. The first leg of my flight was on US Airways, and the second leg was on Iberia.

Q: I am having a difficult time – no, make that an impossible time – collecting a claim for a trip insurance policy. My husband and I bought a policy through Access America for a trip to China. It covered trip interruption and medical expenses, among other things.

Q: I'm having a problem with an involuntary downgrade. I bought a ticket on Virgin Atlantic Airways last March to fly from New York to London in premium economy class.

Q: I'm having a problem with a hotel's valet parking service. We recently stayed at the Mandarin Oriental in San Francisco. We valet-parked our rental car and didn't pick it up until the next day.

Q: My fiancé and I booked our honeymoon at the Westin Aruba through a travel agent. At the time we made our reservations, we knew the hotel was undergoing some renovations in its lobby. I spoke with our agent and e-mailed the hotel directly to find out if there would still be construction during our honeymoon several months later.

Q: I'm looking for help with what should be an easy refund. A few years ago we gave Princess Cruises a $200 deposit. The credit was valid for four years from the date of issue, and the payment was made on a Capitol One credit card.

Q: I recently found an American Express Business Gold Rewards credit card deal that promised that if I applied and spent $1,000 by a certain date, I would have enough points for a domestic airline ticket.

Q: I have a question about travel insurance that I bought online when I booked airline tickets. Actually, I didn't mean to buy the insurance.

Q: I'm having trouble with a car rental reservation that never went through. I thought I had secured a reservation through Hotwire.com for a car in St. Petersburg, Fla., using its "bill me later" option.

Q: I paid $15 for an international driving permit from AAA for a recent trip to Grenada. According to the travel agency, it should have been recognized as a valid document for driving.

Q: Can you help me get my money back for a rental car? I recently prepaid for a car in Vancouver through Priceline using my debit card.

Question: I am writing because I feel I've exhausted all my options. I recently booked two rooms at the Best Eastern Sovietsky Hotel in Moscow for three nights by phone through Expedia. The total price per room was confirmed at $839, or about $279 a night.

Question: We booked a flight to Europe in business class using award miles, and we've just learned that some of our flights will be in economy class. We need your help.

Question: I recently stayed at the Grand Floridian Resort & Spa at Walt Disney World, and something happened to my SUV that I parked through the valet service.

I live in Singapore and recently made two separate hotel reservations for a trip to the United States.

Q: My husband and I planned a trip to Maui to join our daughter and grandchildren for a summer vacation. We contacted our credit card company, Capital One, and used 71,000 "no hassle" reward miles to book round-trip airfare from Los Angeles on ATA.