A customer booking a hotel room is tripped up by promo code, star rating on room
In mid-February, we booked a Viking River Cruises trip to Ukraine for this summer. Some of our ports of call were in Crimea. We paid for the total cost of our trip, including three nights in Istanbul and an additional five days in Turkey on our own before our return flight.
Last March, I rented a vehicle from Hertz in Los Angeles. When I picked up the car, I noticed that the car had seen better days and had some minor damage, like scratches and small dents.
Last year, while I was visiting Australia, my wife had a medical emergency that caused us to cancel our trip and come home. Fortunately, we had bought a travel insurance policy through Allianz.
Would you help me with a dilemma, please? I recently booked a trip to Seattle through Expedia. My accommodations were at the Marriott’s Renaissance Seattle Hotel.
I recently flew from Washington to Chattanooga, Tenn., on US Airways, because my mother was ill. I planned to stay three days, but her condition worsened, and we put her in hospice care. She died five days after my original return date.
If American Airlines canceled your flight, it owes you an immediate, no-questions-asked refund. Instead, it gave you the runaround, followed by a denial.
Late last year, my wife and I rented an apartment in Paris for us for next September through Airbnb. The total cost for this rental was $3,692 and was charged to my credit card, which I paid. It included a cleaning fee of $41 and an Airbnb service fee of $209.
We were returning from Rome to Vancouver via Toronto last year when we were bumped from our flight by Alitalia. Alitalia rerouted us through London, where we ran into a great deal of difficulty, including a missed flight. Eventually, we caught a flight to Vancouver the next day.
I recently rented a car from Hotwire for a one-week visit to Kauai, Hawaii. I had to move my flight up by a day, but that created a problem, since Hotwire doesn’t allow changes on its rentals.
You could have certainly done without the additional stress of canceling your vacation and then worrying about a refund.
I recently booked a hotel room in New Orleans and had an unusual experience.
Earlier this year, I booked flights with Expedia on Icelandair for a trip to Paris and London for my wife and me. It was to be in celebration of our 30th wedding anniversary. Since the day I bought the tickets, our lives have changed in a dramatic way. My wife was stricken with a very serious bacterial infection and has been struggling for her life in the intensive care unit at the hospital. If she can recover, she will be in rehabilitation for several months and will not be able to go on the trip.
This Costa Rican trip was messed up.
Despite my efforts, I cannot even get a representative from the Air France refunds department to speak directly to me on the phone.
Ideally, any damage to a rental car would be recorded when you returned the vehicle and the renter would sign a form acknowledging it.
I recently booked a vacation package in Cozumel, Mexico, through Priceline. I called the hotels customer service line yesterday to ask a question, at which point I was informed that the hotel was closed for construction and would remain closed until next year.
A few months ago I purchased a nonrefundable airline ticket from Air Canada for a friend to travel from Seattle to Cairo. Within 24 hours of booking this ticket, I learned that he wouldn’t be able to accompany me on this trip, so I called the airline and requested a refund.
I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help.
We recently rented a car from Thrifty for a week at Cancún airport. We were quoted a rate of $136. The estimate at pickup time, with mandatory accident insurance and one additional driver, was $371 for the week, which I accepted and signed.
American Airlines ran a contest in which it gave away 25,000 frequent-flier miles every day. I entered every day last month and “won” three times. I have email confirmation each day that I won and a written assurance that the miles would be deposited within seven days to my account.
I’m fighting with Enterprise about a damage claim, and I need your help. I recently rented a Hyundai Sonata. Both a manager and I inspected it and we both thought it looked OK.
It’s difficult to tell if this was an actual charge or just a phantom double-charge.
I tried to be a good citizen when I rented a car recently, but I guess it backfired.
I recently reserved a hotel room at the Hawthorn Suites in Charleston, S.C., through Priceline for a family trip with my mother. A few days later, my sister’s children were removed from their home and taken into state custody. I was awarded foster care for all three and they have been with me since.
I made a prepaid reservation at the W New York Downtown. The rate description said it was nonrefundable and a penalty would apply for changes.
My husband and I were recently scheduled to fly from Chicago to Las Vegas on American Airlines. Unfortunately, my brother died shortly before we left, and we canceled our nonrefundable tickets.
I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks and Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.
Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He’s sure it isn’t his fault, but the car rental company begs to differ. It wants him to pay $826.
I’m a gold member of HHonors, Hilton’s loyalty program, and have saved for many years to plan a trip to Paris. I have accrued 550,000 points, and wanted to redeem them for a flight.
We recently stayed at a Best Western hotel in Seaside, Ore. We made the reservation through Priceline and took advantage of a promotion run by the Hotel Card. The card promises we will receive $50 back as a refund from our stay. It’s been four months since our stay, and we still haven’t received a refund.
I’m hoping you can give me some advice about a damage claim that my car rental company states I am financially responsible for. I rented a car from Alamo in Reno, Nev. The paperwork was signed and initialed as the person at the counter indicated. Then I was escorted to the garage where the cars were kept.
My sister and I recently had a confirmed flight on Delta Air Lines from San Francisco to Dayton, Ohio. The itinerary included a scheduled 90-minute stopover in Atlanta.
I have tickets on Aer Lingus to fly from Dublin to Paris. I was diagnosed with lung cancer a few weeks before we were due to leave.
We just had a frustrating experience with HomeAway and I need your help. I recently rented a condo in Laconia, N.H., that we found through the site. It was advertised as a “luxury” condo and we paid a total of $1,886, which included $49 for HomeAway’s “Carefree Guarantee Rental” program.
I booked a flight from Dayton, Ohio, to Shanghai, China, through US Airways. Things went terribly wrong with my ticket.
I recently stayed at a La Quinta Inn and Suites in Walla Walla, Wash., with two guests. We were there one night; everything went fine.
I recently rented a car from Avis in Houston, Texas, with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.
I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.
I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn’t have enough room for our party of 10, and I notified the owner that I wanted to cancel.
I booked a round-trip ticket from Buffalo, N.Y., to Chennai, India, on Continental Airlines, just before it merged with United Airlines. I used Expedia to make the reservation.
While traveling through Pennsylvania on a college tour with our daughter, my husband and I made a reservation for two nights at a Super 8 through Hotels.com. When we arrived, we were dismayed to find a hotel with questionable clientele (a couple behind us looking for a couple of hours' stay) and a hotel attendant behind a double-panel window.
I recently attended a job fair in Marietta, Ga. Because I was unsure of the number and date of interviews I would have at the event, I decided to book a room for one night at the Hyatt, in case I had to extend my stay.
TRAVEL TROUBLESHOOTER Christopher ElliottI recently had to have jaw surgery, and my doctor recommended that I cancel a planned flight on Delta Air Lines. I submitted a request through my travel agency, but it refused to refund the ticket because it had a policy that tickets are nonrefundable, except in cases of illness or death.
I recently applied and received a co-branded credit card from Chase and AARP. The card had an introductory offer of 5 percent (cash back) for the first six months of card usage.
I was recently diagnosed with an abdominal aortic aneurysm and my surgeon told me I wasn't fit to travel. I had a ticket on British Airways to attend my daughter's wedding. Because of this life-threatening condition, I couldn't use my tickets.
I recently rented a car from Budget in Ontario. When I returned the vehicle, a representative claimed I had scraped the bottom of the front bumper on the passenger side of the car.
TRAVEL TROUBLESHOOTER Christopher ElliottMy husband rented a car from Hertz in Madrid last summer. The car broke while he was on his way back to the airport, and he had to abandon it by the side of the road in order to make his flight back to the States.
I'm trying to help my sister get a refund on her daughter's nonrefundable airline ticket. Her daughter went to Spain in January as an exchange student. Her return was scheduled for May 29.