Travel Troubleshooter

I planned a once-in-a- lifetime trip for my two children and me to South Africa a few months ago. I used a travel agency to book my airline tickets.

I recently rented an SUV from Enterprise in Tenafly, N.J. A manager and I walked around the car before I left the lot. Neither of us saw any damage.

I'm an Indian national residing in the United States. I was scheduled to fly from Houston to Mumbai on British Airways recently. My itinerary involved a short stopover in London.

I'm having a problem with a car I recently rented from National in Denver, and I hope you have time to help me.

We rented a car for our monthlong vacation in Baltimore through Dollar Rent-A-Car recently. I was quoted a rate of $872 for an economy car.

I checked into the Walt Disney World Swan and Dolphin Resort recently, and was unexpectedly charged a resort fee.

We are supposed to fly to Australia for Christmas to be with my wife's parents, but we're not sure if we'll be able to make it. I hope you can help us.

We recently checked into the Holiday Inn Express Hotel Poulsbo in Poulsbo, Wash., and experienced a lapse in service. We need your help with a refund.

I'm trying to resolve an issue with Alamo and have not been able to communicate directly with anyone at the claims department. Now they're threatening collections and legal action.

I just booked a hotel room in New Orleans through Hotwire. It seemed like a great deal. The listing was for a 4.5 star hotel. I started looking around their website, trying to determine what the possibilities were and by looking at the "hotel plus car" section I was able to see that there seemed to be three nice choices of 4.5 star hotels in the area the listing was in.

My wife and I are booked on a Viking River Cruise. We plan to go from Washington, D.C., to Moscow three days early, take the river cruise to St. Petersburg and remain there for three days before going on to a four-day stopover in Paris en route home.

I have had an ongoing dispute with the Econo Lodge Motel in East Hartford, Conn. This spring, I called the hotel directly and made a reservation for that evening for single night's stay, at a cost of approximately $75. We checked in at 10:30 p.m.

We recently canceled a trip from Minneapolis to Asuncion, Paraguay, we had booked on Delta Air Lines through Expedia. We were issued two flight vouchers, which we are trying to redeem. But Expedia isn't letting us.

We recently purchased 350 points in Disney Vacation Club, Disney's time-share program. New members of Disney Vacation Club are given help with their first reservation, and salespeople can go into Disney's cash inventory, if necessary, to get a better selection.

We booked a Budget rental car in Israel through Expedia. When my father arrived in Tel Aviv to collect his car, Budget would not give him the vehicle without mandatory theft protection and collision damage waiver. Since the policies are mandatory, shouldn't they have been included in Expedia's prices?

I booked a vacation package for three people to Hawaii through Priceline. After making the reservation, I noticed a typographical error on one of the passengers' names.

I've been haggling with Travelocity for almost three months about a flight, and I need your help. I recently booked flights from Newark, N.J., to Madrid, Spain via Continental Airlines and on to my final destination of Barcelona, Spain, via Iberia.

We recently rented a car from Enterprise in Phoenix. When we picked up the car, a representative inspected it with us. My husband noted a couple of small marks, but she said we shouldn't worry because "anything under 4 inches" was waived.

I recently bought a pair of tickets through Expedia for my husband and myself. We planned to visit Germany this fall as part of a retirement trip. Shortly after that, my husband passed away very suddenly.

I recently rented a pickup truck through National Rent-a-Car in Berkeley for a one-way move to Walla Walla, Wash. The two-day trip went smoothly, and we loaded and unloaded the truck without incident.

I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. I paid $156 for the round-trip ticket and in return, I received 11,000 rewards points, which allowed me to buy another round-trip ticket. There was a misunderstanding when I booked the second ticket, and my first ticket was somehow canceled.

My wife recently rented a car in Columbus, Ohio, from Dollar Rent A Car. She is not a frequent traveler so she called me at the rental car counter that day to ask me if she should accept their insurance coverage charges that they were trying to add to the contract. Since our current auto insurance policy covered rental cars, I told her not to accept their charges.

I made a reservation at a Fairfield Inn in Philadelphia earlier this year. I prepaid for two nights and received a confirmation.

I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay.

I was supposed to be going on a cruise for my honeymoon. Then my fiancé – make that my former fiancé – walked out on me. I came home to the house that we owned together to find all of his stuff gone and a letter not explaining anything except that he didn't want to get married.

My partner and I have recently returned from a six-day vacation at Barcelo Puerto Vallarta in Puerto Vallarta, Mexico. While we were there, many guests were afflicted by a serious illness. We began hearing about it soon after our arrival and within two days, we were both violently ill.

I recently rented a car through Enterprise at Chicago's Midway Airport. I was taken to a vehicle that had a damaged fender. I called this situation to the attention of the rental attendant and he said, "No worries, I'll just note it on the contract."

My husband and I were planning a weekend trip to New York to celebrate our 50th wedding anniversary. I have mobility problems and we always book a hotel as close as possible to Broadway in the theater district.

My wife and I recently rented a minivan from Enterprise. Before signing the contract, an Enterprise representative and I looked around the vehicle for damage. We noticed some damage on the bumper in the rear of the vehicle and noted it on the contract.

I rented a car from National for a family trip to Houston recently. The rental was uneventful. But a month later, I received a letter saying that the car had been returned with about $2,000 worth of damage, which included needing to replace a front bumper and a headlight.

I recently booked a flight on Expedia from Dallas to Midland, Texas, with my wife. She died before we could make the trip. I canceled her ticket and applied for a refund through Expedia, the online agency through which I had booked the ticket. I furnished all the requested documentation, including the death certificate.

My wife and I planned a trip to Antigua this summer, purchased through Expedia in December.

I hope you can help me with a problem I'm experiencing.

I was recently looking for a hotel for three nights in Rosemont, Ill. Hotwire soon started sending me emails about "lower hotel rates" in Rosemont.

I recently rented a car from Alamo, and I encountered a questionable practice that I wanted to let you know about.

Please help a mom who is an inexperienced traveler. I recently booked three tickets to fly from Chicago to Panama City, Fla., for my two sons and me, through Bookit.com, an online travel agency. Somehow, my name has been listed twice instead of my 16-year-old son's name.

We need your help with a Carnival cruise that went nowhere. Earlier this year, we booked a Western Caribbean cruise directly through Carnival, including airfare and shore excursions.

I need your help to resolve a situation that I encountered recently when my family and I stayed at the Brussels Marriott.

My husband and I recently flew from Berlin to Newark, N.J., on Continental Airlines. After about 45 minutes in the air, the flight attendants offered beverage service. I politely requested coffee.

I am writing to you in hopes you can help me receive my refund for a Eurail ticket, or find a way to receive a refund, as I am a student and have no funds to cushion this loss.

We recently made arrangements to visit the Aruba Marriott Resort & Stellaris Casino through a company called Cheap Caribbean.

My husband and I have been members of Marriott's loyalty program, Marriott Rewards, for decades. We're also Marriott Vacation Club owners.

I recently booked a trip to Colorado Springs on American Airlines. I paid for the tickets with a credit I'd received after canceling a previous flight, plus $350 in fees. I bought travel insurance from Access America, which is offered through the American Airlines website.

I need your help with a travel insurance problem. We booked a trip to Cancun through Orbitz last year, and when we got to the last screen of the reservation, it offered us a travel insurance policy through Access America.

A couple of weeks ago, my family and I took a trip to Hilton Head Island.

Last year, I booked a flight from Washington to Bozeman, Mont., on US Airways through Travelocity.

I am writing to complain about poor service I received in connection with Travelocity's price guarantee.

I think I'm entitled to a refund from a company called Your Travel Headquarters, and I need your help. My girlfriend and I recently got a call from the company, saying that we had won a free cruise and that we needed to call them back that day to redeem it.

I recently booked a four-star hotel in Playa Del Carmen, Mexico, through Hotwire. Hotwire claims its four-star hotels are prestigious, respected properties.