I recently stayed at the Howard Johnson Oceanfront Plaza Hotel in Ocean City, Md. When we arrived at the hotel early Friday morning, the room was not cleaned, the bed was not made from the previous occupants and there were no pillowcases on the pillows. I went to the front desk and I was told they were booked solid for my entire stay and the room couldn't be cleaned until the next day. We reluctantly agreed to sleep in the unclean room.

My travel insurance claim has been denied, and so have my appeals. I hope you can help us.

We stayed at the Best Western Northtown Inn in Wichita Falls, Texas. I reserved the room with my Visa Check Card but paid in cash. When we got our bank statement, we noticed the card had been charged $71 for the night. We don't use that account often and didn't expect the charge, so we got hit with a $35 overdraft fee. We can't get our money back from Best Western or the bank. A hotel stay that should have cost $71 became $177.

My car-rental company has more than tripled the rate it charged me, and I don't know what to do.

I need your help getting a refund for a single supplement I don't think I should have to pay. With a friend, I booked an Africa trip through Overseas Adventure Travel. We're both in our mid-60s, so I bought trip insurance.

Kenneth Miller thought he had squirreled away more than 100,000 Delta Air Lines frequent-flier miles, which he planned to use for a 20th anniversary trip.

I have been a loyal Hilton customer for three years, staying about 200 nights a year in its hotels. I have been happy with Hilton service – until recently.

I recently bought seven plane tickets on Icelandair's Web site. The airline charged me $6,897 and my credit card company authorized the transaction.

Like just about every other airline passenger, Elizabeth Rodgers wants to avoid unnecessary fees. So on a recent flight from Los Angeles to Boise, Idaho, she tried to carry all her luggage on the plane.

Q: We rented a car from Enterprise Rent-A-Car at Long Island MacArthur Airport in Islip, N.Y. When we picked it up, we pointed out some nicks and scratches to a representative.

Q: I need your help getting my money back for a plane ticket I had to pay for twice.

Q: I'm writing to you on behalf of my roommate, who is serving overseas in the Navy. She recently paid $1,767 for tickets from Bahrain to Atlanta for two weeks of R&R.

Q: I'm having trouble with a double billing on a rental car, and I need your help undoing one of the charges.

Q: I am writing to you over how Orbitz has misled me and now will not even admit its mistake.

Q: I'm trying to get a refund for lost train tickets. I bought two Amtrak tickets for my sister and me to travel from Osceola, Iowa, to Denver, recently. Then I discovered that my husband, thinking that the envelope contained old information from a recent Amtrak trip I'd taken to Colorado, threw the tickets away.

Q: I've been having some problems with an airline reservation and was wondering if you could help me. I recently had to cancel a reservation I had made through Travelocity.

Q: I hope you can help me persuade Marriott to live up to its commitment. My wife and I are being relocated to the Washington, D.C., area for her work.

Q: I just returned from London, where I had a reservation at the Park Hotel. I had booked the room through Hotwire.com, and was very disappointed with the way things turned out.

Q: I'm having a problem with a travel insurance claim. We went on a Celebrity cruise to the Mediterranean more than a year ago.

Q: I need your help with a Disney vacation that turned out to be a disaster. My family of four joined my sister's family and our mother at Walt Disney World recently.

Q: I'm having refund trouble with an airline. Last year I had to cancel a Lufthansa flight I had booked through Expedia because of a death in my family. The ticket cost $303.

Q: I have a car rental predicament and need your help. My friend and I recently reserved a car through Dollar Rent a Car in Austin, Texas, using Hotwire.com.

Q: We've been ripped off royally by an Internet travel agency. My husband and I took a trip to Grand Cayman a few months ago for our fifth anniversary.

Q: We bought five tickets for a family vacation in Tanzania through Cheapoair.com. A few months later, we found out our daughter would be starting a new job and couldn't make the trip.

Q: I made a huge error when I was making a reservation through Ramada Inn's Web site, and I need your help fixing it.

Q: I recently bought airline tickets to Europe on Expedia. The first leg of my flight was on US Airways, and the second leg was on Iberia.

Q: I am having a difficult time – no, make that an impossible time – collecting a claim for a trip insurance policy. My husband and I bought a policy through Access America for a trip to China. It covered trip interruption and medical expenses, among other things.

Q: I'm having a problem with an involuntary downgrade. I bought a ticket on Virgin Atlantic Airways last March to fly from New York to London in premium economy class.

Q: I'm having a problem with a hotel's valet parking service. We recently stayed at the Mandarin Oriental in San Francisco. We valet-parked our rental car and didn't pick it up until the next day.

Q: My fiancé and I booked our honeymoon at the Westin Aruba through a travel agent. At the time we made our reservations, we knew the hotel was undergoing some renovations in its lobby. I spoke with our agent and e-mailed the hotel directly to find out if there would still be construction during our honeymoon several months later.

Q: I'm looking for help with what should be an easy refund. A few years ago we gave Princess Cruises a $200 deposit. The credit was valid for four years from the date of issue, and the payment was made on a Capitol One credit card.

Q: I recently found an American Express Business Gold Rewards credit card deal that promised that if I applied and spent $1,000 by a certain date, I would have enough points for a domestic airline ticket.

Q: I have a question about travel insurance that I bought online when I booked airline tickets. Actually, I didn't mean to buy the insurance.

Q: I'm having trouble with a car rental reservation that never went through. I thought I had secured a reservation through Hotwire.com for a car in St. Petersburg, Fla., using its "bill me later" option.

Q: I paid $15 for an international driving permit from AAA for a recent trip to Grenada. According to the travel agency, it should have been recognized as a valid document for driving.

Q: Can you help me get my money back for a rental car? I recently prepaid for a car in Vancouver through Priceline using my debit card.

Question: I am writing because I feel I've exhausted all my options. I recently booked two rooms at the Best Eastern Sovietsky Hotel in Moscow for three nights by phone through Expedia. The total price per room was confirmed at $839, or about $279 a night.

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