When a hotel cancels your stay, it owes you a full and immediate refund of your deposit. I’m a little surprised that Beaches hasn’t given you your money back yet. Beyond that, it’s whatever you can negotiate. Generally, a hotel has no legal obligation to cover the additional costs you incurred. But that doesn’t mean it shouldn’t try to make you whole.
Normally, when a hotel is overbooked it will “walk” a customer to a comparable hotel and pay for the room; in other words, it will make sure you don’t incur any additional expenses as a result of its overbooking. This is a similar situation. I think you can make a case for asking Beaches to cover some of the costs of moving to Round Hill.
The most effective way to do that is through a brief, polite email to the company. I reviewed the letter your travel agent and you sent to Beaches. They were not brief, and in your letter, you mentioned that you were an attorney and suggested you might take them to court.
It’s true that some companies will roll over when threatened with a lawsuit. But not all of them. For example, when someone threatens me with a lawsuit, I have the opposite reaction. It makes for some interesting stories.
Anyway, I might have taken a softer approach to your request for compensation. If that doesn’t work, you could have threatened Beaches with legal action later.
I contacted the company on your behalf. It offered to pay you $3,800, which covers your flight change fees and 20 percent of the cost of the new hotel.
By the way, this case was resolved a few months ago, and since then, Beaches Turks and Caicos Resort Villages and Spa (www.beaches.com/main/tc/tc-home.cfm) has since opened, and it looks lovely. I’m sure you would have enjoyed your stay there. You also signed a confidentiality agreement with Beaches when you accepted its settlement, and for the record, it should be noted that you provided all this information to me before you signed the agreement.