February 9, 2014 12:00 AM

Travel Troubleshooter: Overbooked seats

I recently flew with my son from Sao Paolo to New York on TAM. We had purchased “comfort seats” for this flight ($75 each) and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double-booked, and other passengers with valid tickets were already in those seats.

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