February 16, 2014

Travel Troubleshooter: Change of seating

My husband, 2-year-old son and I recently flew from Chicago to Phoenix on Spirit Airways. Before we took off, a flight attendant told us that there was a problem with one of the seats, and that another passenger couldn’t use his. We were offered a refund of our son’s ticket and a free round-trip voucher if we would hold our son on our laps in order to free a seat for the man whose seat was not usable.

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