Travel Troubleshooter

Travel Troubleshooter

Downgraded on my flight home – where’s my refund?

Q: Last November, my flight from Tel Aviv to Newark was canceled because of a dispute between El Al Israel Airlines and its pilots. I was traveling with my father. Our direct flight -- with an upgrade to economy class plus for two passengers, which cost $300 -- was canceled, and we were booked on a flight from Tel Aviv to Zurich and then from Zurich to New York.

Travel Troubleshooter

Norwegian Cruise Line reneges on its refund offer

Q: My wife and I recently took an 11-day Southeast Asia cruise onboard the Norwegian Star departing from Singapore. Shortly before our vacation, we were advised that the cruise itinerary had changed due to a technical issue with the ship. This was an extreme disappointment, since we had made plans for my wife’s 50th birthday in Thailand as the main part of our vacation.

Travel Troubleshooter

Southwest comes through, to an extent …

Q: My husband booked flights on Southwest Airlines for our 30th anniversary this summer, but we had to reschedule them because he had emergency surgery. We rescheduled the flights for April, but he had to have emergency surgery again. Now the doctor says he will be unable to fly for the rest of his life.

Travel Troubleshooter

Oops! Expedia canceled the wrong airline ticket

Q: I booked five tickets for a group of travelers through Expedia. One of the travelers’ last names was spelled incorrectly on the original ticket, and Expedia told me the only way to correct it was to cancel that ticket and purchase a new one, which the company did for me over the phone.

Travel Troubleshooter

I got sick before my trip and couldn’t cancel my flight

Q: I recently was supposed to fly from New York to London on Norwegian Air. I became ill and saw a doctor two days before my flight and was diagnosed with a viral infection. I hoped that I would be well enough to travel as planned, but on the morning of my flight, my doctor advised me that I was too ill to travel. I have a doctor’s note to that effect.

Travel Troubleshooter

Flight was canceled, then … reinstated

Q: I recently was scheduled to fly from Washington to Chicago on American Airlines. The night before my Friday flight, I went online to check in and noticed that my flight had been canceled. During the next five hours, I tried repeatedly to get hold of customer service, and finally was told that the flight had been canceled because of bad weather, and so I would need to pay for the extra night’s stay at a hotel and any other expenses.

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