Travel Troubleshooter

Travel Troubleshooter

Norwegian Cruise Line reneges on its refund offer

Q: My wife and I recently took an 11-day Southeast Asia cruise onboard the Norwegian Star departing from Singapore. Shortly before our vacation, we were advised that the cruise itinerary had changed due to a technical issue with the ship. This was an extreme disappointment, since we had made plans for my wife’s 50th birthday in Thailand as the main part of our vacation.

Travel Troubleshooter

Southwest comes through, to an extent …

Q: My husband booked flights on Southwest Airlines for our 30th anniversary this summer, but we had to reschedule them because he had emergency surgery. We rescheduled the flights for April, but he had to have emergency surgery again. Now the doctor says he will be unable to fly for the rest of his life.

Travel Troubleshooter

Oops! Expedia canceled the wrong airline ticket

Q: I booked five tickets for a group of travelers through Expedia. One of the travelers’ last names was spelled incorrectly on the original ticket, and Expedia told me the only way to correct it was to cancel that ticket and purchase a new one, which the company did for me over the phone.

Travel Troubleshooter

I got sick before my trip and couldn’t cancel my flight

Q: I recently was supposed to fly from New York to London on Norwegian Air. I became ill and saw a doctor two days before my flight and was diagnosed with a viral infection. I hoped that I would be well enough to travel as planned, but on the morning of my flight, my doctor advised me that I was too ill to travel. I have a doctor’s note to that effect.

Travel Troubleshooter

Flight was canceled, then … reinstated

Q: I recently was scheduled to fly from Washington to Chicago on American Airlines. The night before my Friday flight, I went online to check in and noticed that my flight had been canceled. During the next five hours, I tried repeatedly to get hold of customer service, and finally was told that the flight had been canceled because of bad weather, and so I would need to pay for the extra night’s stay at a hotel and any other expenses.

Travel Troubleshooter

Refund for rental in a ‘bad’ district?

Q: I rented a house through Airbnb for two months for a summer internship. The house was in a bad neighborhood, and both my roommate’s and my roommate’s boyfriend’s cars were broken into. When a neighbor’s car was also broken into, and we saw the culprits flee the scene to a nearby housing project, my roommate and I decided to leave. That weekend, we canceled our reservation and found a new apartment. We’ve been trying to get a refund from Airbnb since then. I have sent the company photographs and police reports. An Airbnb representative finally agreed to refund me $2,004. Airbnb argued that this was because the situation was not completely the owner’s fault. I understand that, but as a multimillion-dollar company, Airbnb should protect its customers from bad experiences. My roommate and I spent a total of $5,438 to rent this house. We’re asking for $2,719, the second month’s rent. I have attempted to call Airbnb to negotiate further, but I am repeatedly put on hold or hung up on. I don’t know where to go from here.

Videos

West Sacramento parents welcome scale-tipping newborn

Kelly Corsetti talks about her delivery of her 13-pound, 11-ounce baby Valentino, who was born Friday morning. Sutter Davis officials say he is likely the hospital's heaviest baby and falls above the 99th percentile for birth weight.
Nashelly Chavez The Sacramento Bee
West Sacramento parents welcome scale-tipping newborn 1:01

West Sacramento parents welcome scale-tipping newborn

Meet the 49ers' final six draft picks 0:49

Meet the 49ers' final six draft picks

Aerojet remembered: 'It was a joy to work there' 1:50

Aerojet remembered: 'It was a joy to work there'

Coming attraction from Drewski's: Tacos with a twist 1:03

Coming attraction from Drewski's: Tacos with a twist