– Teri Rustmann, North Palm Beach, Fla.
If Living Social promised you a deal, you should have received one. But this one’s a little complicated. Bear with me while I break it down.
According to Living Social, you inadvertently bought two vouchers. You only needed one. So when you contacted the company the first time, describing your problem, someone should have mentioned that you bought more vouchers than you required.
If your voucher was really saving you 40 percent, then your math should have added up, even if the tour operator didn’t reveal the exact cost of each component. Tour operators rarely do that, because they make money by buying in bulk, repackaging the tour and selling it to you. (You still save money, because you’re often paying less than the list price.)
One reason your numbers didn’t add up is that you had two vouchers, when you only needed one. That might account for some of the price disparity, when you ran your own calculation.
Of course, the time to research whether a deal’s a deal is before you buy the voucher, not after buyer’s remorse sets in. It never hurts to go online before making a purchase on Living Social, to make sure the math makes sense.
You might have been stuck with two useless vouchers, but you got lucky. It turns out the tour operator has gone out of business. Living Social offered you a full refund on both vouchers.