Travel Troubleshooter

September 15, 2013

Travel Troubleshooter: A shabby rental and a battle for refund

We just had a frustrating experience with HomeAway and I need your help. I recently rented a condo in Laconia, N.H., that we found through the site. It was advertised as a “luxury” condo and we paid a total of $1,886, which included $49 for HomeAway’s “Carefree Guarantee Rental” program.

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