Your online travel agent, Booking.com, should have disclosed the cancellation terms and the parking fees when you reserved your room. I reviewed the Bourbon listing on Booking.com after wrapping up this case, and found that both the parking charges and the cancellation terms were listed.
The parking fee is clearly disclosed on the first page. However, the cancellation terms vary, based on your room type.
It’s possible that Booking.com could have been clearer with you about your ability to cancel, but it’s difficult to know for certain.
By the way, you are not required to park your car at the hotel.
From the looks of it, there’s plenty of available parking nearby, which may have been cheaper.
If Booking.com said you would get a refund, then you should have received a full $338 credit – not a charge for $383. I’m not sure what accounted for the extra $45. Maybe they also charged you for a car you never parked in their garage?
It looks as if you got your wires crossed between Booking.com and the hotel. Since you made your reservation through an online travel agent, it would be your first point of contact in resolving this problem.
As far as I can tell, the Bourbon Orleans was just enforcing its cancellation policy.
If Booking.com couldn’t help you, then you might have also been able to dispute this charge on your credit card.
Fortunately, that will be unnecessary.
I contacted Booking.com several times on your behalf. At first it promised to investigate your claim, but ultimately referred you back to the hotel, which denied your refund. After a second inquiry, Booking.com offered you a full refund.