I agree that if the resort offered to extend the voucher, it should have honored its promise. Unfortunately, you didn’t have that offer in writing, and that means it’s your word against Yosemite Lakes’. And guess which one of you will get your way? Right, not you.
That’s an important lesson – and at $48, a relatively affordable one – to always get a promise in writing. I can’t remember what I told someone a day ago, let alone a week ago. So unless someone from Yosemite Lakes extended your voucher in writing, by email or by sending you a new paper voucher, there’s no way to verify anything that anyone told you.
I might have circled back with Travelzoo, the company that sold you a voucher for a pet-friendly room. After all, you didn’t get what you paid for. I would have started with an email query through Travelzoo’s form: www.travelzoo.com/local-deals/support.
Failing that, I might have reached out to one of Travelzoo’s executives. Their names are listed on its website: http://ir.travelzoo.com/bios.cfm. Email addresses at Travelzoo follow the convention: email@example.com. (So if I were a Travelzoo employee, my email address would be firstname.lastname@example.org, but I’m not, so don’t try that address; however, you can always reach me at email@example.com.)
It’s difficult to tell if the resort just decided to change its rules or if Travelzoo goofed. But no matter – you should have been able to use the full value of your voucher, as advertised.
I contacted Travelzoo on your behalf. The company investigated your claim and found that it had a “miscommunication” with the resort. Travelzoo refunded your $48.