Travel Troubleshooter

August 3, 2014

Travel Troubleshooter: He sought refund after canceled air reservation

Last year, I booked a round-trip ticket from Vienna to New York on Lufthansa’s website. The comprehensive fare rules were not displayed at the time of booking, only the following note: “The fare you have selected is nonrefundable (except the unused taxes and fees) and cannot or only with restrictions be rebooked.”

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