The Sacramento-based California Energy Commission’s Renewable Call Center, which aims to provide the public with information on the CEC’s Renewable Energy Program, was recently compromised by a “spoofing” scam.
CEC officials said scammers are using the call center’s toll-free phone number to commit fraud, with a third party calling consumers and requesting personal information, using a specific phone number as the caller ID.
The call center said it started receiving calls last Thursday from the public, alerting staff of the phone hack. The CEC said it alerted law enforcement officials and is working with authorities to rectify the situation.
The CEC noted that it never contacts consumers to solicit the installation of solar equipment or discuss utility bills.
Typically, CEC staff are available Monday through Friday from 8 a.m. to 5 p.m. to take calls on consumer questions and Renewable Energy Program eligibility. The commission’s Renewable Energy Program includes rebates and incentives for eligible participants using various renewable energy resources.