Healthcare 'glitch' imperils consumers' health

03/03/2014 10:03 AM

03/03/2014 5:42 PM

Re "Glitch snarls many health applications," (Capitol & California, March 1): I'm one of thousands whose individual health policies were cancelled the end of 2013.

In December, I applied for health insurance with Anthem Blue Cross through a certified enrollment specialist with Covered California. After my first premium payment was not processed, Anthem advised me to stop payment on the check, which I did, and asked to process the first payment by phone.

I gave Anthem my banking information but the payment wasn't processed. I received two subsequent bills, which I paid by check. Those checks cleared on Jan. 28 and 29. I then received notice that my policy had been cancelled for non-payment.

Anthem said I would have to re-apply but the enrollment specialist said the web site shows me still enrolled so I can't re-apply. Now I find myself 59 years old and uninsured.

-- January Chaix, Courtland

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