Selia Holder, left, runs to get a group shot of the Southwest Airlines employees during a 2011 celebration of 20 years of service at Sacramento International Airport. Once known for its low fares and high customer satisfaction, the formerly idiosyncratic airline is becoming more like its dysfunctional competitors, a columnist opines.
Selia Holder, left, runs to get a group shot of the Southwest Airlines employees during a 2011 celebration of 20 years of service at Sacramento International Airport. Once known for its low fares and high customer satisfaction, the formerly idiosyncratic airline is becoming more like its dysfunctional competitors, a columnist opines. Renee C. Byer Sacramento Bee file
Selia Holder, left, runs to get a group shot of the Southwest Airlines employees during a 2011 celebration of 20 years of service at Sacramento International Airport. Once known for its low fares and high customer satisfaction, the formerly idiosyncratic airline is becoming more like its dysfunctional competitors, a columnist opines. Renee C. Byer Sacramento Bee file

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