Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He’s sure it isn’t his fault, but the car rental company begs to differ. It wants him to pay $826.
I’m a gold member of HHonors, Hilton’s loyalty program, and have saved for many years to plan a trip to Paris. I have accrued 550,000 points, and wanted to redeem them for a flight.
We recently stayed at a Best Western hotel in Seaside, Ore. We made the reservation through Priceline and took advantage of a promotion run by the Hotel Card. The card promises we will receive $50 back as a refund from our stay. It’s been four months since our stay, and we still haven’t received a refund.
I’m hoping you can give me some advice about a damage claim that my car rental company states I am financially responsible for. I rented a car from Alamo in Reno, Nev. The paperwork was signed and initialed as the person at the counter indicated. Then I was escorted to the garage where the cars were kept.
My sister and I recently had a confirmed flight on Delta Air Lines from San Francisco to Dayton, Ohio. The itinerary included a scheduled 90-minute stopover in Atlanta.
I have tickets on Aer Lingus to fly from Dublin to Paris. I was diagnosed with lung cancer a few weeks before we were due to leave.
We just had a frustrating experience with HomeAway and I need your help. I recently rented a condo in Laconia, N.H., that we found through the site. It was advertised as a “luxury” condo and we paid a total of $1,886, which included $49 for HomeAway’s “Carefree Guarantee Rental” program.
I booked a flight from Dayton, Ohio, to Shanghai, China, through US Airways. Things went terribly wrong with my ticket.
I recently stayed at a La Quinta Inn and Suites in Walla Walla, Wash., with two guests. We were there one night; everything went fine.
I recently rented a car from Avis in Houston, Texas, with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.
I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.
I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn’t have enough room for our party of 10, and I notified the owner that I wanted to cancel.
I booked a round-trip ticket from Buffalo, N.Y., to Chennai, India, on Continental Airlines, just before it merged with United Airlines. I used Expedia to make the reservation.
While traveling through Pennsylvania on a college tour with our daughter, my husband and I made a reservation for two nights at a Super 8 through Hotels.com. When we arrived, we were dismayed to find a hotel with questionable clientele (a couple behind us looking for a couple of hours' stay) and a hotel attendant behind a double-panel window.
I recently attended a job fair in Marietta, Ga. Because I was unsure of the number and date of interviews I would have at the event, I decided to book a room for one night at the Hyatt, in case I had to extend my stay.
TRAVEL TROUBLESHOOTER Christopher ElliottI recently had to have jaw surgery, and my doctor recommended that I cancel a planned flight on Delta Air Lines. I submitted a request through my travel agency, but it refused to refund the ticket because it had a policy that tickets are nonrefundable, except in cases of illness or death.
I recently applied and received a co-branded credit card from Chase and AARP. The card had an introductory offer of 5 percent (cash back) for the first six months of card usage.
I was recently diagnosed with an abdominal aortic aneurysm and my surgeon told me I wasn't fit to travel. I had a ticket on British Airways to attend my daughter's wedding. Because of this life-threatening condition, I couldn't use my tickets.
I recently rented a car from Budget in Ontario. When I returned the vehicle, a representative claimed I had scraped the bottom of the front bumper on the passenger side of the car.
I recently pre-paid for a rental car using Priceline's "name your own price" option. I was given a car through Avis or at least that's what I thought.
When we landed in Raleigh-Durham International Airport in North Carolina, I went to the Avis counter and showed them my reservation.
TRAVEL TROUBLESHOOTER Christopher ElliottMy husband rented a car from Hertz in Madrid last summer. The car broke while he was on his way back to the airport, and he had to abandon it by the side of the road in order to make his flight back to the States.
I'm trying to help my sister get a refund on her daughter's nonrefundable airline ticket. Her daughter went to Spain in January as an exchange student. Her return was scheduled for May 29.
I tried addressing an issue with a Days Inn and with Wyndham, which owns the chain, but did not get a response. I recently stayed at the Days Inn in Fernandina Beach, Fla. I reserved a nonsmoking room but was given a smoking room when I checked it.
We were recently scheduled to sail on a seven-day Carnival cruise to Mexico. A few minutes after we boarded in Long Beach, I had horrible kidney pains. I couldn't walk, and felt as if I was going to pass out.
Last year my husband canceled a flight on United Airlines and received a ticket credit. A few months later, he was killed in a hit-and-run accident.
I recently booked two tickets through an online travel agency for my husband and me to fly to the Philippines. When I got his ticket, I noticed that "Jr" was missing from his name. I went back to the site and discovered that there was no space provided where I can put a "Jr."
My fiancée and I are planning our destination wedding in Jamaica this summer and are using a travel agent to book our guests and us. We're also using the travel agent for our honeymoon at a different resort on the island. We will be in Jamaica for two weeks. There are about 40 people booked at this time, with only a couple more to book. She has been going through Apple Vacations to help book the flights and hotels.
My husband and I rented a car from Hertz in Munich last summer. The rental process was incredibly time-consuming but we finally received our vehicle.
We booked a 10-day vacation package in Cancún, Mexico, through Hotels.com that included airfare, hotel and a rental car. Taxes were included in the price of the rental car.
I recently booked a hotel room for a three-night stay at the DoubleTree Beach Resort by Hilton Hotel Tampa Bay North Redington Beach through Expedia. I opted to pay the higher rate of $239 a night to guarantee a beachfront room. The lower rate of $199 was refundable but would not guarantee the ocean-view room.
My husband and I recently flew from Mexico City to Fiji for our honeymoon. One leg of our flight between Los Angeles and Fiji was canceled by United Airlines. We booked tickets on a different airline for that portion of our trip.
I recently booked an American Airlines flight on CheapOAir.com to the Virgin Islands to attend my brother's wedding.
I'd like to share my recent Budget Car Rental experience with you. It has me committed to never doing business with Budget again.
My 16-year-old son and I have had our US Airways miles taken away from us. He had 27,893 miles and I had 829 miles. They expired a few days ago.
My husband and I recently rented a car via AutoEurope for a trip to Germany and the Czech Republic. We received a prepaid voucher for a rental from Hertz.
We had to cancel a cruise recently because my husband needed to have surgery. I called American Airlines to cancel the flight and was told that the tickets would be good for one year from the day they were purchased.
We booked a cruise to Alaska on Norwegian Cruise Line last summer. NCL notified us that we would be sailing a day after our scheduled departure because it had to fix a propeller on the ship. This meant the ship would not stop in Juneau for an originally scheduled excursion.
I hope you can help me with a Hotwire Hotel reservation. I recently booked a three-star "Las Vegas Strip South Area Hotel" on Hotwire. I got a room at Hooters Casino Hotel for $47 per night, plus taxes and fees.
I'm having a problem with Dollar Rent A Car. When I picked up my car at Southwest Florida International Airport, they did not inspect the car with me, but told me to just go "pick one out."
My wife and I traveled to Las Vegas for a trade show. I decided to use my credit card points to cover my car rental through Dollar Rent A Car.
I've read your columns frequently for several years and always wondered if I'd ever need your help.
Maybe you can help me with this little dilemma. I booked a trip for my nephew to Reno, through Expedia. I made the reservation by phone. The trip went well, but I was promised a $50 gas card.
We recently booked a one-way ticket from Los Angeles to San Francisco on Virgin America to get us home after our trip from Tahiti. But about a month later, our travel agent informed us that our return flight from Tahiti to Los Angeles had been canceled.
A few months ago I bought tickets to Lilongwe, Malawi, for church missionary work through a full- service travel agency. I had two sets of round-trip tickets: one from San Francisco to Cairo by way of Paris on Delta Air Lines and Air France/KLM, and one from Cairo to Lilongwe by way of Nairobi on Kenya Airways. Kenya Airways, Delta and Air France/KLM are all alliance partners.
I traveled to Europe on a codeshare flight between Delta Air Lines and KLM. Before I left the United States, I carefully checked the size and weight restrictions for my two bags on both the Delta and KLM websites, because I'm an artist and I needed to take rolls of paper with me. I made sure my bags complied.
Last year, my husband and I bought round-trip tickets to fly from Pittsburgh to Houston on United Airlines.
I'm having a problem with a car rental, and I'm hoping you can help. I rented a car from National Car Rental in Fort Lauderdale, Fla. I did not take photos of the car at pick up or drop off. When I picked up the car, I did a visual inspection and noted a scratch on the rear left bumper. An attendant indicated it was "noted in the computer." When I returned the car, the attendant noted a scratch on the front passenger side, on the lower bumper. I questioned being responsible for the scratch. Given its location, it could have been easily missed when I picked up the car.
I rented a car through Auto Europe. During my rental, the car didn't work properly. The vehicle wouldn't move when I pressed on the accelerator, and it felt dangerous to drive. I called the company from my hotel and asked for another car.
My wife used her Delta frequent-flier miles for a trip to Manchester, England, to visit her mother. She bought trip insurance through Allianz. Two days before she was supposed to return, she called me to let me know she had been taken to the hospital with severe stomach pain.