Travel Troubleshooter

Travel Troubleshooter

Downgraded on my flight home – where’s my refund?

Q: Last November, my flight from Tel Aviv to Newark was canceled because of a dispute between El Al Israel Airlines and its pilots. I was traveling with my father. Our direct flight -- with an upgrade to economy class plus for two passengers, which cost $300 -- was canceled, and we were booked on a flight from Tel Aviv to Zurich and then from Zurich to New York.

Travel Troubleshooter

Norwegian Cruise Line reneges on its refund offer

Q: My wife and I recently took an 11-day Southeast Asia cruise onboard the Norwegian Star departing from Singapore. Shortly before our vacation, we were advised that the cruise itinerary had changed due to a technical issue with the ship. This was an extreme disappointment, since we had made plans for my wife’s 50th birthday in Thailand as the main part of our vacation.

Travel Troubleshooter

Southwest comes through, to an extent …

Q: My husband booked flights on Southwest Airlines for our 30th anniversary this summer, but we had to reschedule them because he had emergency surgery. We rescheduled the flights for April, but he had to have emergency surgery again. Now the doctor says he will be unable to fly for the rest of his life.

Fans brave the rain and cold to see Elton John at the Golden 1 Center

Elton John's Farewell Yellow Brick Road tour came to Sacramento on Wednesday night.