Travel Troubleshooter

Travel Troubleshooter

Downgraded on my flight home – where’s my refund?

Q: Last November, my flight from Tel Aviv to Newark was canceled because of a dispute between El Al Israel Airlines and its pilots. I was traveling with my father. Our direct flight -- with an upgrade to economy class plus for two passengers, which cost $300 -- was canceled, and we were booked on a flight from Tel Aviv to Zurich and then from Zurich to New York.

Travel Troubleshooter

Norwegian Cruise Line reneges on its refund offer

Q: My wife and I recently took an 11-day Southeast Asia cruise onboard the Norwegian Star departing from Singapore. Shortly before our vacation, we were advised that the cruise itinerary had changed due to a technical issue with the ship. This was an extreme disappointment, since we had made plans for my wife’s 50th birthday in Thailand as the main part of our vacation.

Auschwitz Memorial asks people to stop using the camp for Instagram photos

A Twitter post by the Auschwitz Memorial asks visitors not to shoot cute Instagram-style photos on the railroad tracks outside the notorious Nazi death camp in Poland.