Business & Real Estate

Call center operator to lay off 135 in North Highlands office

A Pennsylvania call center operator plans to lay off 135 nonunion workers at its office in North Highlands.

In a standard “WARN Act” letter to the California Employment Development Department, Berwyn, Pa.-based Advanced Call Center Technologies LLC said the layoffs at 4837 Watt Ave. will be effective May 30.

The Worker Adjustment and Retraining Notification Act requires large businesses to give early warning of layoffs and closures.

The March 30 letter from Heather Mansour, vice president of human resources for ACT, says the local layoffs include 124 “production agents,” 10 supervisors and one “quality assurance agent.”

Attempts to get comment from ACT were unsuccessful.

The company’s letter to EDD makes no mention of closing the North Highlands facility. ACT also operates a call center in Carmichael.

In mid-2012, ACT announced the opening of the North Highlands calls center, with an initial 500 employees and announced expectations of filling as many as 2,000 jobs.

Founded in 1997, ACT provides contact center and back office support services for various U.S. companies.

Mark Glover: 916-321-1184, @markhglover

Related stories from Sacramento Bee