Business & Real Estate

Folsom call center’s growth likely to continue as Canadian firm acquires Voxpro

Voxpro’s Folsom call center, which has experienced significant growth over the past year, is expected to stay on that track with this week’s acquisition of Voxpro by Telus International, a Canadian business process and information technology outsourcing company.

Voxpro, an Irish firm that provides tech support and customer service for tech-oriented companies, came to Folsom in November 2015 and swelled to more than 200 workers in early 2016. It now employs about 400 at 255 Parkshore Drive.

On Wednesday, Telus International, a subsidiary of the Telus national telecommunications company in Canada, announced that it had acquired Voxpro, which also has operations in Athens, Ga., and overseas. Worldwide, Voxpro employs nearly 3,000.

In an email, Voxpro spokesman Dave McCadden said: “With an enhanced offering, the combined company expects significant new and existing growth in both clients and team members, so it will ultimately result in additions at our Folsom center of excellence.”

McCadden added that, with the Telus acquisition, Voxpro will operate under the name Voxpro – powered by TELUS International.

Voxpro’s customer services include multilingual technical support, risk/fraud detection, social media management, sales and analytics.

With the acquisition – financial details of the deal were not disclosed – Telus International’s global work force grows to about 28,000. The Telus telecommunications empire generates revenue of more than $10 billion annually and claims nearly 13 million subscriber connections.

Mark Glover: 916-321-1184, @markhglover

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