Business & Real Estate

More than 500 employees sought for new Sacramento call center

Sacramento, which shed a number of its call center jobs during the recession, is getting some of them back.

A Roseville consulting and staffing company said Tuesday that it wants to hire more than 500 employees to staff a temporary Covered California call center in south Sacramento.

“It’s good news for the local economy.  We need to get probably 550 people hired and trained,” said Tim Coxen, president of InSync Consulting Services LLC. “It’s not a 24-hour center, but we need to have day and evening shifts covered.”

He said the local call center, at 7405 Greenhaven Drive, is scheduled to begin operations Oct. 27 with both full- and part-time jobs. His company is partnering with Virginia-based Faneuil Inc., which specializes in customer-support services.

The new, temporary site is intended to help handle the “peak call volume” by consumers and businesses signing up for 2015 health care coverage under Covered California, the state’s health insurance exchange. The next open enrollment season runs from Nov. 15 through Feb. 15.

Last year, nearly 1.4 million Californians signed up for health care coverage under the state’s first-ever exchange, which experienced heavy call volume and some frustrating wait times on the phone by those seeking help.

“We are adding this temporary staffing to ensure we have the resources in place to respond to the call volume that we expect,” said Covered California spokesman James Scullary. He said the additional site, which is expected to be open through June 30, will help alleviate long wait times on phones.

The new site will be in addition to Covered California’s three year-round call centers in Rancho Cordova, Fresno and Concord. Those sites also are hiring, Scullary said, but “not in the numbers” as the temporary site. (For details on those openings, go to coveredca.com.)

Scullary said the new Greenhaven center is part of a contract of up to $14 million to provide additional call center services.

Coxen said prospective workers can apply at 916jobs.net. Officials stressed that hiring will not be done at the Greenhaven Drive call center location, a former AT&T call center.

The part-time and full-time job openings are listed as nine- to 12-month positions, with pay ranging from $12 to $12.50 an hour. Military veterans are encouraged to apply. Applicants must have at least a high school diploma or GED; those with at least six months of customer service or call center experience are preferred.

InSync said it will host a job fair for applicants on Friday from 10 a.m.-noon and from 2-4 p.m. at 2995 Foothills Blvd., Suite 150, in Roseville. Applicants should bring a résumé and two forms of identification.

InSync also will have a booth at the Job Journal’s next HIREvent from noon-4 p.m. on Tuesday at the Crowne Plaza Hotel, 5321 Date Ave., near Interstate 80 and Madison Avenue in Sacramento.

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