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Mayflower Transit Review
By Susan Doktor MONEY RESEARCH COLLECTIVE
Every move brings its challenges. The best moving companies offer a range of services wide enough to meet the complexities of moving across the street or worldwide. Mayflower Transit is one such company offering moving services nationwide.
Table of contents
- Mayflower Transit overview
- Mayflower Transit’s services
- Mayflower Transit’s credentials
- Mayflower Transit’s accessibility
- Mayflower Transit’s customer satisfaction
- Mayflower Transit FAQs
- How we evaluated Mayflower Transit
- Summary of Miami Herald’s Mayflower Transit review
Mayflower Transit overview
Mayflower Transit is a full-service moving company that has been in business since 1927. The company has nearly 900 moving trucks and almost twice as many trailers in its fleet. Mayflower Transit also serves as a moving broker and may connect you with one of its partner moving companies, especially for short-distance and small moves.
The company is available for moves nationwide or internationally to and from 150 countries. Mayflower Transit agents operate from over 500 locations nationwide. The company is owned by Unigroup Logistics, which also owns United Van Lines.
Mayflower Transit’s services
Mayflower offers local, long-distance and international moving services. As a full-service mover, it renders packing and unpacking services if you prefer to have the company handle that for you. It can also move large items and vehicles.
What it offers
- Local moves
- Intrastate moves
- Interstate moves
- International moves
- Simplified Snapmoves program for small moves
- Corporate relocation services
- Packing and unpacking services
- Variety of storage options
- Auto transport
- Piano, boat and golf cart moving
- Military moves
- Full value protection for household goods
- Add-on services like debris pick-up
- Online tracking of your shipment
What it doesn’t offer
- Online moving quotes
Aside from regular moves, Mayflower Transit has a Snapmoves program for small moves. It aims to provide simplified solutions to apartment, condo and small home dwellers. The program is customizable and includes full-value protection for your belongings.
If you choose Mayflower as your moving company, you can access the MyMayflower Move Portal to manage your move. You can keep track of your moving milestones, keep all of your moving contacts in one place, make changes to your move and follow your belongings as they make their way to your new home. Mayflower also assigns each customer a personal moving coordinator to help move you through the moving process smoothly.
Mayflower doesn’t offer online quotes. Instead, you must have an assessment done so the company can evaluate your belongings and give you an estimate. Mayflower provides two options: you can have one of the company’s local agents visit you for an in-person assessment or request a virtual survey, which you can perform using your smartphone.
Mayflower Transit moving costs
The cost of hiring professional movers in the United States typically ranges between $2,000 and $8,000 for a cross-country move. But many considerations are taken into account when figuring moving costs. These include your moving date, how many household belongings you plan to move, the distance between your departure and arrival cities, how much insurance protection you opt for and more.
Large moving companies like Mayflower and United Van Lines may be more expensive than local mom-and-pop moving shops. But large companies like Mayflower Transit may offer more services than smaller companies.
Mayflower Transit’s credentials
Licenses and registrations
Mayflower Transit is federally licensed to perform personal and professional moves nationwide. The company is registered with the U.S. Department of Transportation (DOT), which tracks and reports on the company’s assets, activity and safety performance.
Awards and certifications
We weren’t able to locate any recent awards given to Mayflower movers. Back in 2014, the company received a Quest for Quality award from Logistics Management, a monthly publication focused on logistics quality and innovation since 1962.
Mayflower Transit’s accessibility
Availability
Mayflower Transit operates in all 50 states. The company can also move your belongings internationally, whether you’re starting out in the U.S. or in a foreign country. Mayflower Transit agents operate from over 500 locations nationwide.
Contact information
You can contact Mayflower customer service online, by telephone or by using the live chat feature on the website. The company’s phone number is 800-241-1321. Its corporate mailing address is 1 Mayflower Drive, Fenton, MO 63026. Customer service is available 24 hours a day, 7 days a week.
Claims assistance is available either by phone or online.
User experience
Mayflower’s website is reasonably easy to navigate. It provides the basic information you need to evaluate whether the company is right for you. The company offers moving tips, moving checklists and a blog to educate consumers on the moving process.
Limitations
Customers looking for a quick online estimate of their moving expenses may be disappointed that the company doesn’t offer non-binding quotes online. Other limitations are mostly universal among moving companies and imposed by regulatory bodies. There are some things no moving company can transport, such as gas cylinders for outdoor grills and ammunition.
Mayflower Transit’s customer satisfaction
Surprisingly, we found very few independent customer reviews of Mayflower. Here are some of the reviews and complaints we uncovered.
Customer complaints
In 2022, Mayflower received 13 complaints filed to the U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA). In 2021, it received 16 complaints.
The company has a satisfactory safety rating with the DOT.
Third-party ratings
Mayflower Transit isn’t accredited by the Better Business Bureau (BBB). It’s also not rated by the organization. The company earns a poor rating of 2.47 out of 5 stars on the review platform Trustpilot. However, that average is based on just four published reviews.
Mayflower Transit FAQs
Other items may be prohibited at Mayflower’s discretion.
How we evaluated Mayflower Transit
We evaluated Mayflower Transit based on the services it provides, including local, long-distance and international moves as well as packing and storage services. We also checked out the company’s safety rating with the Department of Transportation and complaints filed against the company.
Summary of Miami Herald’s Mayflower Transit review
Mayflower Transit is one of the largest moving companies operating in the U.S. Its broad service offerings include local, long-distance and international moving. It’s a full-service mover with packing and storage solutions. Mayflower relies on in-home assessments to provide accurate estimates.
