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Two Men and a Truck: A 2023 Review of Pricing and Services
By Joan Pabón MONEY RESEARCH COLLECTIVE
A franchised moving company with over 380 locations worldwide and a presence in 46 states, Two Men and a Truck is a widely available option that caters to customers with more complex moving needs. While its services vary by location, the company offers not only standard moves but less common services like junk removal and expedited long-distance moving and crating. Its Value Flex option, available to those moving one-bedroom apartments and single items, also made it one of our picks for the best long-distance moving companies.
Table of contents
- Two Men and a Truck overview
- Two Men and a Truck’s services
- Two Men and a Truck’s credentials
- Two Men and a Truck’s accessibility
- Two Men and a Truck’s customer satisfaction
- Two Men and a Truck FAQ
- How we evaluated Two Men and a Truck
- Summary of Miami Herald’s Two Men and a Truck review
Two Men and a Truck overview
- Offers local and long-distance moving services
- Junk removal services and a value option are available in select locations
- Available in most states (46) and over 380 worldwide locations
- Many locations have very positive customer reviews
- Junk removal services and value option not available in all locations
- Customer service ratings vary by location
- You can't get a quote online
Two Men and a Truck started in Michigan in the early 1980s as a way for two high-school-aged brothers to make money on the side. When they left home for college, their mother took over the business, and expanded and later franchised it.
Two Men and a Truck is now the largest franchised local moving company in the nation with locations in most states — with the exception of Alaska, Hawaii, New Hampshire and West Virginia. While services vary by location, customers can expect the same service standards (all movers are professionally trained, background checked and drug tested) across franchises.
Two Men and a Truck’s services
All Two Men and a Truck locations offer expedited local and long-distance moving (using the same crew throughout), piano moving and professional packing and unpacking services. Select franchises also provide junk removal for various needs and a value shipping option for those moving smaller shipments (of up to 1,000 pounds) over long distances of over 50 miles.
Two Men and a Truck is equipped to handle both commercial and residential moves regardless of property type or size. It also offers short- and long-term storage options at select locations. Customers can choose between portable (wood or metal containers), vaulted or warehouse storage units. The company can even accommodate oversized items.
Two Men and a Truck doesn’t provide military relocations, car shipping or international moving services. Neither does it offer instant ballpark quotes online.
As for moving “insurance,” the company states to contact your local franchise to ask about valuation options. Nevertheless, additional valuation coverage may be purchased for high-value items, provided the items are identified and their full value is declared prior to the move.
What it offers
- Residential local and long-distance moving services
- Moving and storage services for college students
- Business moving
- Piano moving
- Professional packing and unpacking
- Boxes and packing supplies
- Short and long-term storage options
- Moving resources, including a Moving 101 e-book and customizable moving checklists
What it doesn’t offer
- International moving services
- Military relocations
- Car shipping
- Instant ballpark quotes
Two Men and a Truck cost
Two Men and a Truck states that, since its locations are independently owned and operated, each sets its own rates.
In general, most franchises will charge by the hour for local moves, and some may set a two-hour minimum.
Since interstate moving services are federally regulated, movers must charge by the weight of the shipment and the miles traveled for most long-distance moves. For junk removal, pricing is based on the amount of space the items take up in the moving truck, generally measured in 1/8-cubic-foot increments.
Other factors that can increase moving costs include:
- Whether your home has flights of stairs
- Whether the load/unload location is far away from where the truck must park
- Whether the movers must drive to the load/unload location
- The time it takes to load and unload your items (larger and heavier items will cost extra)
- Any additional valuation coverage you purchase
- Other services you opt into (packing/unpacking, storage, junk removal, etc.)
You can apply for a free moving quote from Two Men and a Truck through the company’s website or by calling (877) 720-0411.
How Two Men and a Truck works
Here’s a general overview of how a requesting a service from Two Men and a Truck works:
- Request a quote: Customers can request a quote through the company’s website or by phone. The company will ask for details about the move, including the location, moving date, and type of items being moved.
- Receive an estimate: Once the company has gathered the necessary information, they will provide the customer with an estimate for the cost of the move.
- Schedule the move: If the customer agrees to the estimate, they can schedule the move for a specific date and time.
- Packing: The company offers packing services for customers who need assistance with packing their belongings. This may include packing supplies, such as boxes, tape, and padding.
- Loading: On the day of the move, the company’s movers will arrive at the customer’s location to load their belongings onto the moving truck.
- Transportation: The company will transport the customer’s belongings to the new location.
- Unloading: Once the moving truck has arrived at the new location, the company’s movers will unload the belongings and place them in the appropriate rooms.
- Unpacking: If the customer has requested unpacking services, the company can assist with unpacking and setting up the new home.
- Payment: The customer will be billed for the services provided, which may include the cost of packing supplies, packing services, transportation, and unpacking services.
Two Men and a Truck’s credentials
Two Men and a truck is registered with the Federal Motor Carrier and Safety Administration (FMCSA) and carries the federally-required amounts of property damage, cargo loss/damage and public liability coverage. To see the DOT, FMCSA and applicable state registration numbers for your nearest franchise, visit Twomenandatruck.com.
Licenses and registrations
Approximately 248 Two Men and Truck locations are registered with the FMCSA, the agency that regulates interstate movers. None of the locations we researched had a recent safety rating.
You can see more information about your nearest Two Men and a Truck franchise on the company’s website, which accesses the user’s location to provide geographically-relevant information. You should be able to find the franchise’s MC, USDOT and any applicable state registration numbers at the bottom of the landing page.
Two Men and a Truck’s original location in the Greater Lansing, Michigan area is registered under DOT number 652129 and MC number 307196.
Awards and certifications
In 2022, Two Men and a Truck has been the recipient of several awards, including:
- Named best for moving and junk removal in Entrepreneur Magazine’s Franchise 500 List
- Named best in category in Franchise Business Review’s Top 200 Franchise
- Ranked #13 on Entrepreneur’s list of 2022 Top Franchises under $150,000
Two Men and a Truck’s accessibility
Two Men and a Truck is available throughout the United States and three other countries. Since it operates as a franchised moving business, each location sets its own service hours. You can look for your nearest Two Men and a Truck location on the company’s website, and reach out via online form or over the phone. Alternatively, you can look up a franchise on Google maps, where you can read user reviews and see other location details.
Availability
According to the most recent company-published data, Two Men and a Truck has over 380 locations across the United States, Canada, Ireland and the United Kingdom. About 248 of those locations are registered with the FMCSA, which regulates interstate movers.
Contact information
To find your nearest Two Men and a Truck franchise, you can enter your location on the company’s website. If you have activated location services on your phone or don’t use a VPN, the site will automatically show you details for your nearest franchise. You can also look for Two Men and a Truck locations on Google or Google Maps and read customer reviews, find contact information, service hours and more.
User experience
Two Men and a Truck’s website uses IP geolocation to provide users information about their nearest franchise. You can see registration numbers at the bottom of the page and read more about the local teams in the About Us section. The site is relatively easy to navigate but accessing details about the company’s services will require clicking through several pages. If you search for your nearest local movers on the company’s website, you can filter results by the services you’re looking for.
Limitations
Depending on the location, Two Men and a Truck’s website may be available in Spanish. Although not a particularly good translation, this feature can help prospective Spanish-speaking customers get the information they need to make better informed decisions about their move.
Two Men and a Truck’s customer satisfaction
Customer satisfaction ratings for Two Men and Truck vary by location. Most locations we looked into enjoy a good reputation based on Google Reviews and have very few, if any, complaints filed against them through the FMCSA.
There are approximately 108 Two Men and a Truck locations registered with the Better Business Bureau. While customer service ratings on this platform are generally poor for the locations we researched, they are based on very few reviews. We also found most franchises have received few complaints and appear to be responsive to customer feedback.
Customer complaints
Most Two Men and a Truck locations we looked into had few or no complaints filed with the FMCSA, including the original location in Lansing, Michigan.
Third-Party ratings
All 108 Two Men and a Truck locations registered with the Better Business Bureau are accredited with the organization and have an A or A+ rating. No other third-party ratings are applicable to the moving industry.
Two Men And A Truck FAQ
What are the advantages of Two Men and a Truck for moving?
The main advantage of hiring Two Men and a Truck is that, while it's technically a local mover, it's widely available nationwide. You'll also find locations in the U.K., Ireland and Canada.
In all, there are more than 380 franchise locations. Many, if not most, Two Men and a Truck locations also have good customer service ratings on Google Reviews. While services and hourly rates vary by franchise, some offer flexible junk removal services, value shipping options and on-site storage.
The junk hauling service may be particularly attractive to those needing to clear out their home or business. You can schedule contactless pickup of all types of furniture, most appliances and electronics and even add items to the pile on the day of your move.
How to file a claim against Two Men and a Truck
Since every state has their own regulations and requirements about how moving damages and losses are resolved, you must contact your local Two Men and a Truck franchise for details on how to file a claim. You should be prepared to provide details about the damage or issue, including the make and model of the item, name of the manufacturer and photographic evidence, if applicable.
Read our article on how to file a complaint against a moving company for more details.
What factors affect the cost of a Two Men and a Truck move?
As with all moving companies, the range of services or valuation protection you opt for high-value items will affect the cost of your move.
Two Men and a Truck will also factor in the difficulty of accessing your items and loading them into the moving truck. This means that if there are flights of stairs, narrow hallways or the movers must walk or drive to the loading/unloading location from where the moving truck is parked, rates will be higher.
Similarly, the company may charge extra depending on how long it takes to load your items into the moving truck and the size and weight of your household items. For long-distance and interstate moves, the company will charge by the weight of the shipment and the miles traveled.
How to get an estimate from Two Men and a Truck?
To obtain a moving estimate from Two Men and a Truck, prospective customers must call their local franchise or complete the online form available on the company's website. Once you fill out the form with the details of your move, a representative will get in touch with you and give you a general idea of the company's pricing structure and what to expect.
Additionally, if you are moving out of state, transporting large pieces of furniture or moving out of a home that's over 1,500 square feet, the company will have to allow the company to make an in-home assessment of your household goods before you can receive an accurate quote.
How we evaluated Two Men and a Truck
To evaluate Two Men and a Truck, we considered online customer reviews and complaints, researched the company’s promotional materials and website, and looked into carrier safety ratings and other details as provided by the Federal Motor Carrier and Safety Administration (FMCSA).
- Customer reviews: The only platform we found that contained sufficient customer-reported data on Two Men and a Truck’s locations is Google Reviews, which users can access by looking up a local franchise on Chrome or Google Maps. Most locations we looked into enjoy a good reputation among customers, but readers are encouraged to do their own research and go through the customer feedback to ensure the company meets their service standards.
- Complaint data: We looked at complaint and safety data as compiled by the FMCSA and the Better Business Bureau (BBB). Vehicle and driver safety ratings and customer complaints can give prospective customers a better picture of what to expect from their mover. Most Two Men and a Truck franchises we researched have few or no complaints with the FMCSA and the BBB.
- Responsiveness: Whether you’re moving across the street or across the country, accidents can happen. For this reason, it’s important to work with responsive service providers that can come through for you and propose a satisfactory resolution to your problem. The Two Men and a Truck locations we researched are responsive to customer complaints on BBB.org, yet not all companies are registered on that platform. Customers should also account for response times over the phone and consider the feedback of previous customers with regard to responsiveness.
Summary of the Two Men and a Truck review
If you’re looking for moving companies that provide junk removal services, Two Men and a Truck is an option worth considering. The service is available at several franchise locations across the U.S. and can be paired with any commercial or residential move. Customers can even schedule contactless pickup and add items to the junk pile up to the day of their move.
As a full-service moving company, Two Men and a Truck also offers professional packing and unpacking, piano moving services and short- or long-term storage solutions. Besides offering a good range of services, the company also enjoys a good online reputation as evidenced by mostly positive customer reviews on Google and other platforms.
Joan is a professional translator, writer and editor with a special interest in personal finance and insurance topics. She has been a contributing author and independent researcher at ConsumersAdvocate.org since 2017 and an editor at Money since 2019. Her work has been featured in MSN Money and Apple News.