FAQ

e‐Edition Support

Frequently Asked Questions | e‐Edition for the iPad app

Where do I purchase the e ‐ Edition for the iPad and how much does it cost?



You have two subscription options:



Sacramento Bee Digital only subscription



Sacramento Bee iTunes subscription



Can I try the app for free before making a purchase?
  1. Go to the iTunes App Store
  2. Download the app; there is no cost.
  3. Open the app and you will see a stack of newspapers.
  4. Go to the last newspaper in the stack (the one with a blue header).
  5. Tap the newspaper and it will open.  
  6. The iPad features such as navigation, article enlarging, swiping and tapping will work on the preview issue.



My iTunes subscription has locked me out. How can I restore my subscription?
  1. Turn on your iPad.
  2. Tap the Sac Bee e‐Edition icon on your iPad screen.
  3. In the dialog box that appears, tap "See My Options."  
  4. In the next dialog box, tap "Existing iOS Subscriber."
  5. You will be prompted to enter your Apple ID, which you should do.
  6. In the "Verification" dialog box that appears, tap "Dismiss."  
  7. Today's edition of The Bee will begin to download.  



My app seems to be defective. How can I delete it?
  1. Tap and hold the app until it jiggles.
  2. Tap the X on the app.
  3. Press the Home button.
  4. Go to the App store and download the app again.
  5. Wait for the app to download, then open it from the Home screen.



How can I print an article?
  1. Double tap on the article you want to print.
  2. Tap the send/print icon in the upper right.
  3. Tap "Share via Mail" and send to a printer or computer with a printer connection.



How can I print the crossword puzzle?
  1. Open The Sacramento Bee iPad Edition app.
  2. Go to the puzzle or image you want to capture.
  3. Position the puzzle on your iPad screen to view full screen.
  4. Press and hold the "Power" button and the “Home” button at the same time (your screen will flash).
  5. Go to "Photos" and locate the screen shot.  
  6. Tap the icon for sending and printing (located in the lower left corner of the photo).
  7. Select your wireless printer and tap print.  



How can I get rid of the old newspapers stored on my iPad?
  1. Turn on your iPad.
  2. Tap the "Settings" icon on your screen.
  3. Scroll down to the Sac Bee “e-Edition” app and tap on it.
  4. Tap "Enable sign out" so that it is turned on.
  5. Press the home button.
  6. Open the e-Edition app and go to the "Recent Issues" page (the page that shows the seven newspapers).
  7. On the "Recent Issues" page, tap on the bottom left corner (there is nothing to tap on, just tap the corner)
  8. On the "Clear Cache?" dialog box that appears, tap Clear.
  9. Your app will automatically close indicating your cache has been cleared.



How can I get a continuous download?



What time is The Sacramento Bee iPad edition published?



Are all of the advertising inserts in The Sacramento Bee iPad edition?



Can I read the newspaper in different languages?




I have an iTunes subscription and I want to turn off auto‐renew. How can I do that?
  1. Turn on your iPad.
  2. Tap the "Settings" icon on your screen.
  3. Tap "iTunes & App Stores" (along left side of Settings screen).
  4. Tap the button that has your Apple ID.
  5. Tap "View Apple ID" in the dialog box that appears (you might be prompted to enter
  6. your Apple ID password).
  7. In the "Account" popup window, look for "Subscriptions" and tap the "Manage" button.
  8. Tap "The Sacramento Bee for the iPad" subscription.
  9. Turn auto‐renew off and tap "Done" when you are finished.  



Who can I contact if I have other problems?
  1. Go to sacbee.com/customer-service/contact-us.
  2. In the subject drop down menu, select "Report an e‐Edition issue"
  3. Complete and submit the form.
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