e‐Edition Support

Frequently Asked Questions | e‐Edition for the iPad app

You have two subscription options:

1. Go to the iTunes App Store
2. Download the app; there is no cost.
3. Open the app and you will see a stack of newspapers.
4. Go to the last newspaper in the stack (the one with a blue header).
5. Tap the newspaper and it will open.  
6. The iPad features such as navigation, article enlarging, swiping and tapping will work on the preview issue.

1. Turn on your iPad.
2. Tap the Sac Bee e‐Edition icon on your iPad screen.
3. In the dialog box that appears, tap "See My Options."  
4. In the next dialog box, tap "Existing iOS Subscriber."
5. You will be prompted to enter your Apple ID, which you should do.
6. In the "Verification" dialog box that appears, tap "Dismiss."  
7. Today's edition of The Bee will begin to download.  

1. Tap and hold the app until it jiggles.
2. Tap the X on the app.
3. Press the Home button.
4. Go to the App store and download the app again.
5. Wait for the app to download, then open it from the Home screen.

1. Double tap on the article you want to print.
2. Tap the send/print icon in the upper right.
3. Tap "Share via Mail" and send to a printer or computer with a printer connection.

1. Open The Sacramento Bee iPad Edition app.
2. Go to the puzzle or image you want to capture.
3. Position the puzzle on your iPad screen to view full screen.
4. Press and hold the "Power" button and the “Home” button at the same time (your screen will flash).
5. Go to "Photos" and locate the screen shot.  
6. Tap the icon for sending and printing (located in the lower left corner of the photo).
7. Select your wireless printer and tap print.  

1. Turn on your iPad.
2. Tap the "Settings" icon on your screen.
3. Scroll down to the Sac Bee “e-Edition” app and tap on it.
4. Tap "Enable sign out" so that it is turned on.
5. Press the home button.
6. Open the e-Edition app and go to the "Recent Issues" page (the page that shows the seven newspapers).
7. On the "Recent Issues" page, tap on the bottom left corner (there is nothing to tap on, just tap the corner)
8. On the "Clear Cache?" dialog box that appears, tap Clear.
9. Your app will automatically close indicating your cache has been cleared.

1. Turn on your iPad.
2. Tap the "Settings" icon on your screen.
3. Tap "iTunes & App Stores" (along left side of Settings screen).
4. Tap the button that has your Apple ID.
5. Tap "View Apple ID" in the dialog box that appears (you might be prompted to enter
6. your Apple ID password).
7. In the "Account" popup window, look for "Subscriptions" and tap the "Manage" button.
8. Tap "The Sacramento Bee for the iPad" subscription.
9. Turn auto‐renew off and tap "Done" when you are finished.  

1. Go to sacbee.com/customer-service/contact-us.
2. In the subject drop down menu, select "Report an e‐Edition issue"
3. Complete and submit the form.

This story was originally published June 3, 2015 at 12:42 PM with the headline "e‐Edition Support."