California

You can expect shorter DMV lines, wait times in California, Gavin Newsom says. Here’s why

Tired of long lines and lengthy wait times at the California Department of Motor Vehicles?

Starting June 3, the state will offer more online services for drivers, according to a Friday news release from Gov. Gavin Newsom’s office.

The DMV has “made more than 90% of transactions available online,” the governor’s office in a news release.

“The state is increasing government efficiency and continuing to deliver critical services for Californians,” Newsom said in the release. “We are making more resources available at peoples’ fingertips and offering a faster and easier online experience at the DMV.”

Here’s the changes you can expect at the California DMV:

People wait in line to take a driver’s test at the Broadway DMV in Sacramento on Monday, June 27, 2022.
People wait in line to take a driver’s test at the Broadway DMV in Sacramento on Monday, June 27, 2022. Sara Nevis snevis@sacbee.com

How will California DMV reduce wait times?

The DMV will reduce customer wait times by requiring certain transactions to be completed through alternative “out-of-office” options.

These include services that can be accessed online and at self-service kiosks at locations such as grocery stores.

The self-service kiosks were first introduced in 2010 and have been expanding across California. The state added 200 kiosks in 2019.

There are currently 287 DMV kiosks available statewide.

Which DMV services can I access online?

The following transactions can be completed online or at self-service kiosks starting June 3:

  • Vehicle registration renewals that are not past the due date.

  • Driver’s license renewals that do not require an in-person visit.

  • Requests for copies of vehicle registration records.

  • Requests for copies of driver’s license records.

  • Replacing a lost or stolen driver’s license or identification card.

Sadaf Samim, left, 18, waits to take her driver’s permit test with her mother Sajia Ahmad, center, and her sister Sahar Samim, right, 21, at the Broadway DMV in Sacramento on Monday, June 27, 2022.
Sadaf Samim, left, 18, waits to take her driver’s permit test with her mother Sajia Ahmad, center, and her sister Sahar Samim, right, 21, at the Broadway DMV in Sacramento on Monday, June 27, 2022. Sara Nevis snevis@sacbee.com

“As more customers go online and use other service channels, DMV offices can better accommodate Californians who need a REAL ID or otherwise must visit an office,” the governor’s office said.

That could reduce physical visits by 200,000 customers a month, the release said.

Other online services include renewing a permanent disabled person placard, reporting an accident and applying for a California Real ID.

This story was originally published May 24, 2024 at 11:29 AM.

Angela Rodriguez
The Modesto Bee
Angela Rodriguez is a service journalism reporter for The Bee. She is a graduate of Sacramento State with a bachelor’s degree in journalism. During her time there, she worked on the State Hornet covering arts and entertainment.
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