Missing your Capital One payday deposit in California? Here’s why it might be delayed
California residents were among the scores of Capital One customers dealing with a nationwide banking outage on Friday.
Capital One customers across the country have reported experiencing problems with receiving paycheck deposits or making transactions.
Capital One, one of the United States’ largest financial institutions, was experiencing service disruptions resulting in customers not having full access to their accounts, the Associated Press reported.
In a statement, Capital One said that 90% of the problems reported by customers were related to deposits.
Account balances made up 7% of reported problems, while online login comprised 3%, the company said.
“This bank is not even answering phone calls. I have bills to pay,” one X user wrote on Friday. “I wonder how you will compensate your customers for the problems you are causing them with the pending bills that we need to pay.”
“As a customer waiting on my funds to pay bills, I need an ETA on service being restored to communicate with the companies I have payments due with,” another Capitol One user wrote on X.
What caused Capital One outage for California customers?
According to Capital One, the disruption began on Wednesday and is due to a technical issue with one of its service providers.
The outage has impacted the processing of some deposits, payments and transfers.
Customers began reporting deposit-related issues-related issues on Thursday, according to Down Detector.
Just after 9 a.m. Friday, nearly 4,000 customers reported issues, with 92% complaining about deposits.
When will banking services be restored?
As of midday Friday, it was unclear when the issues impacting Capital One would be completely resolved.
FIS Global, a third-party vendor that provides financial tech services for Capital One, told CNN that a power outage was at the root of the problem.
FIS Global was working to fix the issue, the company said in a statement.
“We are working with impacted clients to finalize the posting of transactions that occurred while systems were offline and expect most, if not all, of that work to be completed today,” FIS Global said.