Internet restored after clipped Comcast fiber line causes Roseville, Sacramento outages
An afternoon traffic incident Monday in Citrus Heights caused a major disruption for Comcast internet customers in Roseville, Folsom and other parts of eastern Sacramento County.
The outage began around 2:30 p.m. when a tractor trailer hauling a crane struck several utility lines, including a Comcast fiber optic line, along Antelope Road near Interstate 80. Adriana Arvizo, a spokeswoman for Comcast, said the truck’s high load “caught our strand and pulled it down.”
Social media posts and websites such as DownDetector.com reported wide swaths of disruption to Comcast users.
Arvizo said crews worked through the night to string a new line and all customers affected by the outage were restored around 10:30 a.m.
A contract technician at the scene, who was not authorized to speak to the media, called Monday’s incident “unusual.” Having a line snap, he said, happens “once in a blue moon.”
Antelope Road was closed for several hours between Tupelo and Zenith drives over I-80 to Garden Gate Drive as the repairs were performed. The road reopened just after 1 a.m., Citrus Heights police said.
This story was originally published May 24, 2021 at 11:16 PM.
