Crime - Sacto 911

El Dorado sheriff’s officials warn ATM users to beware of ‘shoulder surfers’

El Dorado County sheriff’s officials warn ATM users to be alert for “shoulder surfers,” people who try to see bank customers’ PIN numbers when they are using automated teller machines.

Deputies responded about 12:15 p.m. July 6 to the Bank of America off Missouri Flat Road in the Placerville area regarding suspicious activity. A man and woman had been reported possibly “shoulder surfing” bank customers at the ATM.

Deputies contacted the pair in the parking lot. One gave a San Francisco address and the other, a Vallejo address. Both matched the description of individuals in a fraud alert bulletin distributed by the bank, according to a Sheriff’s Office news release. There had been similar reports of the same individuals shoulder surfing in Rocklin and Grass Valley.

After reviewing the local ATM video, deputies were unable to confirm whether a crime had occurred and released the man and woman. But sheriff’s officials said their identifying information will be shared with other law enforcement agencies to aid in ongoing investigations.

Authorities advise people to be cautious when using ATMs and not to use an ATM or enter a personal identification number if someone is loitering nearby. Sheriff’s officials urge people to contact their local law enforcement agency if they see anyone acting strange or lingering around an ATM.