Kaiser tops customer-satisfaction study for eighth year in a row

For the eighth consecutive year, Kaiser Permanente has been given the highest ranking for customer satisfaction in California in a key measurement of in-state health plans.

The J.D. Power 2015 U.S. Member Health Plan Study said Oakland-based Kaiser received top member-satisfaction scores in five areas: coverage and benefits, cost, provider choice, customer service and information/communication.

Kaiser currently has nearly 10 million members in eight states and the District of Columbia.

For more information, see jdpower.com.

This story was originally published March 14, 2015 at 8:00 AM with the headline "Kaiser tops customer-satisfaction study for eighth year in a row."