Health & Medicine

Kaiser tops customer-satisfaction study for eighth year in a row

The Kaiser Sports Medicine Center in Elk Grove in late 2011. For the eighth consecutive year, Kaiser Permanente has been given the highest ranking for customer satisfaction in California in a key measurement of in-state health plans.
The Kaiser Sports Medicine Center in Elk Grove in late 2011. For the eighth consecutive year, Kaiser Permanente has been given the highest ranking for customer satisfaction in California in a key measurement of in-state health plans. Sacramento Bee file

For the eighth consecutive year, Kaiser Permanente has been given the highest ranking for customer satisfaction in California in a key measurement of in-state health plans.

The J.D. Power 2015 U.S. Member Health Plan Study said Oakland-based Kaiser received top member-satisfaction scores in five areas: coverage and benefits, cost, provider choice, customer service and information/communication.

Kaiser currently has nearly 10 million members in eight states and the District of Columbia.

For more information, see jdpower.com.

Call The Bee’s Mark Glover, (916) 321-1184.

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