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Bank worker used customers’ personal info to steal nearly $80,000 in NC, feds say

A North Carolina woman who worked as a customer call representative at a bank pleaded guilty to using customers’ personal info to steal money from their accounts, federal prosecutors said.
A North Carolina woman who worked as a customer call representative at a bank pleaded guilty to using customers’ personal info to steal money from their accounts, federal prosecutors said. Getty Images/iStockPhoto

A former customer call representative at a bank based in North Carolina admitted to using customers’ personal information to steal nearly $80,000 from their accounts, federal prosecutors said.

Jillian Scott, 31, pleaded guilty May 7 to bank fraud and misuse of Social Security numbers, the U.S. Attorney’s Office for the Eastern District of North Carolina said in a news release.

McClatchy News reached out to Scott’s attorney May 7 but did not receive an immediate response.

According to court documents, Scott used her position to gain access to more than 20 State Employees Credit Union customers’ accounts between November 2018 and June 2021, the length of her employment. SECU is based in Raleigh.

Scott made at least 18 fake PayPal and CashApp accounts and created fraudulent bill pay checks using customer information to transfer money from their accounts to her personal accounts, prosecutors said.

In total, she made 688 fraudulent CashApp transactions, 120 fake PayPal transfers and 47 false bill pay checks for a total of more than $79,480, according to court documents.

She is set to be sentenced later this year and faces up to 35 years in prison, prosecutors said.

“When instances of employee malfeasance are identified, SECU works closely with law enforcement, and we are pleased to see that justice will be served in this case,” a spokesperson for the bank told McClatchy News in a May 8 email.

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This story was originally published May 7, 2025 at 3:02 PM with the headline "Bank worker used customers’ personal info to steal nearly $80,000 in NC, feds say."

Natalie Demaree
mcclatchy-newsroom
Natalie Demaree is a service journalism reporter covering Mississippi for McClatchy Media. She holds a master’s in journalism from Columbia Journalism School and a bachelor’s in journalism and political science with a specialization in African and African American Studies from the University of Arkansas. 
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