The State Worker

CalPERS’ center closing for West Sacramento move

A courtyard at CalPERS headquarters in Sacramento.
A courtyard at CalPERS headquarters in Sacramento. The Sacramento Bee

CalPERS customer service center will be offline next Monday while staff and equipment move to a new facility, then resume operations the next business day, Tuesday, October 21.

During the move, staff will not take calls on the fund’s toll-free (888) 225-7377 telephone line, but online services at www.calpers.ca.gov and my.calpers.ca.gov will not be interrupted.

CalPERS is moving nearly 300 employees in its Customer Service and Outreach Division to a 77,000-square-foot space in Riverpoint Plaza in West Sacramento, fund spokeswoman Rosanna Westmoreland said in an email. The move will consolidate telephone and mail operations previously run in three separate facilities.

The move will not impact in-person services in CalPERS’ regional offices, including the Sacramento service counter at 400 Q Street.

Call Jon Ortiz, Bee Capitol Bureau, (916) 321-1043.

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