The Public Eye

Dozens of homeless have been kicked out of Sacramento hotels used as shelters during COVID

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Donald Lowery, 73, held a cane with one hand Monday. With the other, he rolled a heavy tire down a street in Sacramento County’s Foothill Farms neighborhood. He stopped multiple times to take breaks to wipe the sweat from his brow and catch his breath.

Lowery was replacing the tire on his motor home so he can sleep in it after being kicked out of the state of California and Sacramento County’s Project Roomkey program. After he finished a stay at the hospital following a fall, staff told him he was not allowed to remain staying in a Rancho Cordova hotel, which has been sheltering homeless men and women during the pandemic, he said.

“That was pretty stressful,” Lowery said, recalling the moment last week he found out he would have to leave the hotel, where he had been staying for over a year. “I was having a hard time breathing. Where was I gonna go? How was I gonna get my stuff out?”

Lowery was one of about 250 people who have been kicked out of the three Sacramento Project Roomkey hotels since they opened in spring 2020, according to county spokeswoman Janna Haynes. Of those, about 65 people were kicked out because of criminal activity. The rest were told to leave because of non-compliance with a variety of rules.

Shelter staff told Lowery to leave because he had a visitor, which is against hotel rules, Lowery said. But the woman visiting, Jami Arbuckle, was not just a visitor, he said. She would come to the hotel to take Lowery grocery shopping, bring him food and pick him up for his doctor’s appointments, he said.

“I tried to tell them that she’s a helper, a caretaker for me,” Lowery said. “I can’t even put my socks on.”

Jami Arbuckle, 52, left, sobs as she explains that her friend Donald Lowery, 73, right, is homeless and in bad health and was kicked out of a motel after he returned from the hospital recently in Sacramento. He is one of about 250 people that have been kicked out of the three Project Roomkey motels in Sacramento. “I can handle it a lot better than he can. He isn’t as strong as he used to be,” she said.
Jami Arbuckle, 52, left, sobs as she explains that her friend Donald Lowery, 73, right, is homeless and in bad health and was kicked out of a motel after he returned from the hospital recently in Sacramento. He is one of about 250 people that have been kicked out of the three Project Roomkey motels in Sacramento. “I can handle it a lot better than he can. He isn’t as strong as he used to be,” she said. Renée C. Byer rbyer@sacbee.com

Lowery, who was hit by a pickup truck last year, has a broken leg, a fractured back, high blood pressure, narcolepsy and a slew of other medical conditions. He carries a backpack full of medications.

The “no visitors” rule is one of 20 rules that guests of the three Project Roomkey motels must follow. Guests must be back to their rooms prior to 8 p.m. each night unless prior arrangements are made, must get approval for time spent outside their rooms, must allow staff in for “room checks” and must wear a resident badge whenever they leave their rooms. They also cannot smoke in rooms, cannot be “aggressive” toward staff or guests and cannot damage property.


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The purpose of the rules, including the “no visitors” rule, is to prevent the spread of the coronavirus and maintain a safe environment, Haynes said.

“If we freely allow outsiders onsite it could generate COVID outbreaks and potentially compromise the safety of all participants due to potentially unwelcome guests who are not beholden to any consequences if rules are violated,” Haynes said in an email. “We have a very high tolerance and try to give people numerous chances to succeed and remain sheltered in our program, unfortunately we do have to ask people to leave that are putting others in jeopardy or are affecting the safety and operations of the shelter.”

Donald Lowery, who was released from the hospital recently, balances his medicines as he checks his blood pressure on June 14, in Sacramento. “I was getting out of line and at 242, I was getting scared,” he said about his blood pressure. He is one of about 250 people that have been kicked out of the three Project Roomkey motels in Sacramento.
Donald Lowery, who was released from the hospital recently, balances his medicines as he checks his blood pressure on June 14, in Sacramento. “I was getting out of line and at 242, I was getting scared,” he said about his blood pressure. He is one of about 250 people that have been kicked out of the three Project Roomkey motels in Sacramento. Renée C. Byer rbyer@sacbee.com

Homeless sheltered in CA motels

About 18% of the 1,338 people who have spent time in the Roomkey motels since they opened in spring 2020 have been kicked out. Many, like Lowery, are back living on the streets. Bob Erlenbusch, of the Sacramento Regional Coalition to End Homelessness, said that percentage is too high.

“To have almost 20% of everybody who’s participated in Roomkey become homeless again seems pretty inhumane,” Erlenbusch said. “People should be treated with dignity and not have all these restrictive rules ... the only reason people should be asked to leave is if they’re violent or doing something illegal.”

Now that the pandemic has been ongoing for over a year, many people are lonely and needing socialization, said Joe Smith, advocacy director of Loaves and Fishes.

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“You’re basically divorcing life entirely to stay in this room,” Smith said. “To be in that place for so long ... you’ve got that itch, you’re longing for company. How long are you going to expect people to live like that?”

As of May 21, there were 303 people staying in the three Roomkey motels in Sacramento — one downtown, one in the River District, and one in Rancho Cordova. As of May 28, about 271 people have moved into stable housing, while an additional 222 have moved into temporary housing after staying in the Roomkey motels and Cal Expo trailers since they opened in spring 2020, according to a program fact sheet.

The Sacramento Roomkey motels are set to stay open at least through August. Haynes said the rules will stay in place despite the state Tuesday lifting many business closures, social distancing requirements, capacity limits and mask requirements.

After rolling a tire down the sidewalk in hopes of finding someone to help him replace his flat tire, Donald Lowery, 73, rests against his camper he is trying to fix June 14, at the end of Hamilton Street in Sacramento. He was recently released from the hospital and says he was kicked out of the Comfort Inn and Suites in Rancho Cordova, where he had been a guest under Project Roomkey since last May.
After rolling a tire down the sidewalk in hopes of finding someone to help him replace his flat tire, Donald Lowery, 73, rests against his camper he is trying to fix June 14, at the end of Hamilton Street in Sacramento. He was recently released from the hospital and says he was kicked out of the Comfort Inn and Suites in Rancho Cordova, where he had been a guest under Project Roomkey since last May. Renée C. Byer rbyer@sacbee.com
Donald Lowery, 73, rests on an ice chest he uses to store his medications on Hamilton Street on Monday June 14, 2021, in Sacramento. He has been homeless since Friday when he returned from the hospital and was shut out of his room at the Comfort Inn and Suites in Rancho Cordova. He is one of about 250 people that have been kicked out of the three Project Roomkey motels in Sacramento. It’s a state program that Sacramento County administers.
Donald Lowery, 73, rests on an ice chest he uses to store his medications on Hamilton Street on Monday June 14, 2021, in Sacramento. He has been homeless since Friday when he returned from the hospital and was shut out of his room at the Comfort Inn and Suites in Rancho Cordova. He is one of about 250 people that have been kicked out of the three Project Roomkey motels in Sacramento. It’s a state program that Sacramento County administers. Renée C. Byer rbyer@sacbee.com

This story was originally published June 17, 2021 at 5:00 AM.

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Theresa Clift
The Sacramento Bee
Theresa Clift is the Regional Watchdog Reporter for The Sacramento Bee. She covered Sacramento City Hall for The Bee from 2018 through 2024. Before joining The Bee, she worked for newspapers in Pennsylvania, Virginia and Wisconsin. She grew up in Michigan and graduated with a journalism degree from Central Michigan University.
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