Bill Shaner gets a “fist-bump” of approval from a patient in the hallway in the emergency room at Mercy General Hospital in Sacramento on Wednesday, November 8, 2017. Shaner works as a triage navigator, helping those in mental health crises who end up waiting in the emergency room for help.
Bill Shaner gets a “fist-bump” of approval from a patient in the hallway in the emergency room at Mercy General Hospital in Sacramento on Wednesday, November 8, 2017. Shaner works as a triage navigator, helping those in mental health crises who end up waiting in the emergency room for help. Randall Benton rbenton@sacbee.com
Bill Shaner gets a “fist-bump” of approval from a patient in the hallway in the emergency room at Mercy General Hospital in Sacramento on Wednesday, November 8, 2017. Shaner works as a triage navigator, helping those in mental health crises who end up waiting in the emergency room for help. Randall Benton rbenton@sacbee.com

He was homeless, mentally ill and addicted to drugs. Now, he listens

November 13, 2017 04:15 PM

UPDATED November 14, 2017 08:32 AM

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